Malai Samy Email & Phone Number

Responsible for operation and maintenance of IN, SMSC, CRBT, OTA, SDP, E-Load, MCA and SGSN for Tamil Nadu/Kerala circle.Responsible for Optimizing the network performance and increase the efficiency.Responsible for timely deployment, vendor review, driving UAT.Accountable for circle KPI, SLA management in multi-vendor environment.Capacity review, Solution Forecast, Budgeting and bring the cost-effective solution.Responsible to handle escalations and ensuring service delivery within SLA.

Customer Support for SCP/SSF, SDP, SRF, CCN, MINSAT, EMM, EMA, Voucher Server and IVR.Quarterly review with customer on ticket handling, SLA adherence and critical issues.Performed Charging System upgrade from 3.1 to 3.6 for Idea and BSNL South.Supported in developing supplementary shell scripts to manage operation and maintenance activities. Responsible to handle all technical issues which is troubleshooting of SS7 messages, database and application issues.Supported for prepaid tariff configuration, voucher management and system backup.Handled Emergency on any service/product outage and co-ordinate with development team to resolve the issue.Involved in client training, sharing best practices, handling CSR and creating primus solutions.SPOC for Vodafone, Idea (Pune) for all prepaid technical issues.

Commissioned and performed UAT of Alcatel Soft switch CSC 5020 (SIP Server) forVSNL Chennai.Implemented Alcatel Large hosted IP multimedia system (IMS) along with Genesyssolutions (HIPCC) for VSNL ChennaiIntegrated Media resource platform (MRF) and Flexible routing and charging function(FRC) with IMS platform.Commissioning, integration, validation of MSC switches HC3.3 SSP, HLR, and RCP forMTNL Mumbai.Trained MTNL/BSNL on Operation and maintenance of MSC/HLR with respect tocall routing administration, subscriber administration, Traffic Administration, SoftwareBackup Management.Providing first, second level support for ALCATEL OCB-283—TDMA switch installedacross India for BSNL and MTNL.

Managed team size of 30 to support installation, operation and maintenance of fixed linenetwork.Developing the Scripts for routine works, Performance Monitoring and Network Auditing .Responsible for lean MTTR on Fixed line, PRI, Leased lines and DSL connection faults.Involved in planning of Copper and OFC network, Responsible for last mile connectivity offixed line network and DSL connection.Responsible for new RSU Commissioning and Vendor Co ordination.

Bachelor Of Engineering (Be), Computer Science

Education record