Malak Karimeddine Email & Phone Number

Casablanca, Casablanca-Settat, Ma

Morocco

Upcaller specializes in providing a wide range of knowledge-intensive customer contact services, both inbound and outbound, from our own contact center locations.We operate from two locations, one in Belgium in East Flanders, Sint Niklaas, and one in Morocco, Casablanca, creating a single large virtual service provider.Our locations are staffed by well-qualified employees who have been carefully selected for their specific tasks.Upcaller specializes in offering customer… Show more Upcaller specializes in providing a wide range of knowledge-intensive customer contact services, both inbound and outbound, from our own contact center locations.We operate from two locations, one in Belgium in East Flanders, Sint Niklaas, and one in Morocco, Casablanca, creating a single large virtual service provider.Our locations are staffed by well-qualified employees who have been carefully selected for their specific tasks.Upcaller specializes in offering customer care, marketing, and sales solutions, making optimal use of the expertise of our employees and the latest insights/trends in this field gained from experiences with other clients.One of the specialties that applies to all our services is communication skills related to customer care, which also forms the basis of our in-house service.Our integrated approach is considered a valuable factor by our clients.We are also specialized in 'knowledge-intensive' services where the human factor is crucial.Thanks to the communication skills and substantive knowledge of our employees, acquired through (customer) specific training, we guarantee results and high-quality customer contact.Our employees are optimally supported and have access to state-of-the-art technical infrastructure, such as real-time monitoring, (self-help) knowledge management, permanent quality control, customer satisfaction measurement, real-time reporting, and performance dashboards.Check out our SERVICES for more information.https://upcaller.be/ Show less

Marokko

Marokko

Marokko

Leading and attending meetings, inside of schoolManaging the employee life cycle in the companyGiving trainings and tasks to the team with instructions to evaluate and reviewResponsible of recruitment

Mohammedia, Casablanca-Settat, Marokko

BRITISH WORKSHOP is a high-level English language teaching institution accredited by the University of Cambridge in London and established for almost 10 years in Casablanca

Verenigd Koninkrijk

FUNERALWISE Is a british company that focuses on professionally organizing funeral plans in advance for British citizens with quality basics that always exceed our customers' expectations. It’s an easy way to get people’s funeral arranged whilst protecting their loved ones from rising costs and uncertainty about their final wishes. As a full time sales executive, I was part of the important service staff that have genuine focus on providing outstanding customer service.Working in a… Show more FUNERALWISE Is a british company that focuses on professionally organizing funeral plans in advance for British citizens with quality basics that always exceed our customers' expectations. It’s an easy way to get people’s funeral arranged whilst protecting their loved ones from rising costs and uncertainty about their final wishes. As a full time sales executive, I was part of the important service staff that have genuine focus on providing outstanding customer service.Working in a company with a very strong service culture, has improved my communication and customer service skills. The personal development training provided has also built my confidence to improve my persuasion proficiency.Selling funeral plans is a hard task to achieve. As a sales executive, I have learned how to build rapport with customers and how to effectively master the etiquette of communication.The service-oriented environment has also taught me valuable problem solving and crisis management skills in order to meet customers’ demanding needs and resolving any customer service issues that arise. Show less

Celta

CELTA is a qualification for teaching English as a foreign language. It focuses on developing practical skills with face-to-face teaching.

Bachelor'S Degree, English Studies

Pursuing my dream of learning the English Language, I have gained various in-depth knowledge of the English Language at academic level..

Baccalaureate, Experimental Sciences