Irene Malan Email & Phone Number

St. Louis, Mo, Us

Dallas-Fort Worth Metroplex

• Assist broker in recommending lender, product and scenario to borrowers• Review applications and credit/income documentation to determine eligibility• Process files; obtain loan approvals from various lenders adhering to different procedures and utilizing multiple LOS • Providing training and support to team members; review income and issue preapprovals for junior loan officers• Perform closing and post-closing tasks.

Tampa, Florida, United States

• Contacted prospective borrowers and provided guidance during application process• Reviewed applications for errors and omissions and collected, reviewed and approved borrower documents• Processed files and acted as liaison between loan officer, borrowers, agents and other third parties• Provided training to loan officer and loan officer assistant

Greater St. Louis Area

Key Achievements• Promoted one month after being hired to operations manager for the Processing department. • Managed a team of 51 processors and loan officer assistants. • Managed and mentored three assistant managers for the Processing department • Created formal operating procedures for the department and integrated resources into a learning management system (LMS). • Oversaw all training and continuing education for operations staff. • Led systems trainings for both… Show more Key Achievements• Promoted one month after being hired to operations manager for the Processing department. • Managed a team of 51 processors and loan officer assistants. • Managed and mentored three assistant managers for the Processing department • Created formal operating procedures for the department and integrated resources into a learning management system (LMS). • Oversaw all training and continuing education for operations staff. • Led systems trainings for both sales and operations staff on CRM and loan operating systems.• Responsible for workflow and pipeline management of 25 processors, 16 loan officer assistants and two assistant managers. Provided corrective guidance, training and mentoring.• Handled complex file issues and scenario recommendations; handled escalations while managing risk• Responsible for all processor and loan officer assistant training and continuing education• Disseminated regulation and policy changes to processors and loan officer assistants• Developed standardized training procedures for operations department• Created and integrated training materials into Learnings Management System• Trained all operations staff on non delegated and non QM products and programs• Advocated and proposed changes to processes and procedures• Addressed staffing – promoting, interviewing, hiring, etc.• Performed encompass LOS training for all operations staff and newly hired loan officers• Completed QC audits- tracked results and recommended training for underwriting based on results; held processor training for repeat issues• Assisted in post purchase audits - internal and third-party• Co-managed onboarding of new loan officers and their teams• Assisted with testing and updates in Encompass LOS• Collaborated with our partner home builders in St Louis MO and Austin TX• Collaborated with other departments on initiatives, goal setting and resolution of challenges• Facilitated relationship between sales & operations department Show less

• PROCESSED PIPELINE OF 45-65 LOANS - CONV, FHA, USDA, VA, NONCONFORMING AND NON-QM• VERIFIED QUALIFYING INCOME AND ASSETS; CREDIT ANALYSIS; REVIEW OF ALL BORROWER DOCUMENTATION, APPRAISALS, TITLE WORK, CONTRACTS, ETC.• MAINTAINED COMPLIANCE WITH REGULATORY AND SECONDARY MARKET GUIDELINES• FOSTERED PRODUCTIVE RELATIONSHIPS WITH STAKEHOLDERS• WORKED EFFECTIVELY WITH UNDERWRITERS AND ALL OTHER STAFF• TRAINED NEW HIRES AND SEASONAL/TEMP STAFF • ASSISTED LOAN OFFICERS WITH… Show more • PROCESSED PIPELINE OF 45-65 LOANS - CONV, FHA, USDA, VA, NONCONFORMING AND NON-QM• VERIFIED QUALIFYING INCOME AND ASSETS; CREDIT ANALYSIS; REVIEW OF ALL BORROWER DOCUMENTATION, APPRAISALS, TITLE WORK, CONTRACTS, ETC.• MAINTAINED COMPLIANCE WITH REGULATORY AND SECONDARY MARKET GUIDELINES• FOSTERED PRODUCTIVE RELATIONSHIPS WITH STAKEHOLDERS• WORKED EFFECTIVELY WITH UNDERWRITERS AND ALL OTHER STAFF• TRAINED NEW HIRES AND SEASONAL/TEMP STAFF • ASSISTED LOAN OFFICERS WITH PREQUALIFICATIONS AND PREAPPROVALS Show less

Chesterfield, Missouri, United States

• PROCESSED PIPELINE OF 35-45 LOANS - CONV, FHA, USDA, VA, NONCONFORMING• VERIFIED QUALIFYING INCOME AND ASSETS; CREDIT ANALYSIS; REVIEW OF ALL BORROWER DOCUMENTATION, APPRAISALS, TITLE WORK, CONTRACTS, ETC. • MAINTAINED COMPLIANCE WITH REGULATORY AND SECONDARY MARKET GUIDELINES• FOSTERED PRODUCTIVE RELATIONSHIPS WITH STAKEHOLDERS• WORKED EFFECTIVELY WITH UNDERWRITERS AND ALL OTHER STAFF• ASSISTED IN TRAINING OF NEW HIRES

Chesterfield, Missouri, United States

• PARTNER IN WAREHOUSING AND LOGISTICS MANAGEMENT OF 40+ ACTIVE PROJECTS; INVENTORY MANAGEMENT • COORDINATED THE COLLECTION AND DELIVERY OF SHIPMENTS WITH FREIGHT FORWARDERS FOR CUSTOMERS• PREPARATION, SUBMISSION AND TRACKING OF MONTHLY INVOICES TO WAREHOUSES AND CUSTOMERS

Chesterfield, Missouri, United States

• PROCESSED PIPELINE OF 30-40 LOANS• VERIFIED BORROWER INCOME; CREDIT RISK ANALYSIS; REVIEWED APPRAISALS, TITLE; QUOTED AND LOCKED INTEREST RATES• ASSISTED IN CLOSING, FUNDING AND PREPARATION OF LOANS TO FNMA DIRECT• PREPARED CLOSING FIGURES AND DOCUMENTS, SCHEDULED CLOSINGS• HELD TRAININGS ON INCOME CALCULATION – EMPHASIS ON SELF EMPLOYMENT• COMPANY RESOURCE FOR INCOME DETERMINATION FOR MORTGAGE, GENERAL LENDING AND HOME EQUITY DEPARTMENTS • ENSURED COMPLIANCE WITH… Show more • PROCESSED PIPELINE OF 30-40 LOANS• VERIFIED BORROWER INCOME; CREDIT RISK ANALYSIS; REVIEWED APPRAISALS, TITLE; QUOTED AND LOCKED INTEREST RATES• ASSISTED IN CLOSING, FUNDING AND PREPARATION OF LOANS TO FNMA DIRECT• PREPARED CLOSING FIGURES AND DOCUMENTS, SCHEDULED CLOSINGS• HELD TRAININGS ON INCOME CALCULATION – EMPHASIS ON SELF EMPLOYMENT• COMPANY RESOURCE FOR INCOME DETERMINATION FOR MORTGAGE, GENERAL LENDING AND HOME EQUITY DEPARTMENTS • ENSURED COMPLIANCE WITH COMPANY POLICIES, FEDERAL REGULATIONS AND UNDERWRITING GUIDELINES; PARTICIPATED IN 3RD PARTY AUDITS Show less

Chesterfield, Missouri, United States

• ASSISTED IN LOAN PROCESSING; LIAISED WITH MEMBERS AND 3RD PARTIES• PERFORMED INCOME ANALYSIS• COMPILED DOCUMENTS; ENTERED DATA INTO LOS