Mala Prakash Email & Phone Number

Hyderabad, IN

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Leverage advanced Excel skills, including expertise in pivot tables, VLOOKUP, SUM, and other formulas, to streamline and enhance the accuracy of daily operations, particularly in the preparation of reports.
• Spearhead the preparation of the Cash Position Reports, presenting clients with a real-time snapshot of the current available balance for various transactions.
• Oversee the preparation of the Deposit Verification Reports, meticulously aligning daily sales data with bank records. Provide insightful comments for the revenue team and furnish detailed reports to clients, covering.
• Lead the creation of the Credit Verification Reports, harmonizing processor data with credit card deposits data. Disseminate findings to stakeholders with precision, offering pertinent comments for strategic.
• Executed the Gift Card Verification Reports, ensuring accuracy by comparing gift card redeemed daily sales data with processor information. Played a key role in refining final numbers through comprehensive reports.
• Led the Final verification Reports post-period close for all activities mentioned above, ensuring accuracy and completeness before concluding each period.

Pune, Maharashtra, India

• XPO, Inc. is one of the largest providers of asset-based less-than-truckload (LTL) transportation in North America, with proprietary technology that moves goods efficiently through its network. My Roles and.
• Accurately and efficiently applied daily cash receipts to customer accounts, ensuring timely and accurate posting of payments.
• Conducted thorough research and investigation of unidentified payments, resolving discrepancies promptly to maintain accurate customer balances.
• Collaborated with cross-functional teams, including the Accounts Receivable and Sales departments, to resolve payment-related issues and improve cash application processes.
• Prepared and maintained comprehensive cash application reports and reconciliations for management review.
• Assisted in the development and implementation of standardized procedures to streamline cash application processes, resulting in increased efficiency and reduced errors.

Pune, Maharashtra, India

• Handled a high volume of incoming calls from health plan members, addressing inquiries, and providing assistance with claims, coverage, and benefits.
• Assisted in the resolution of customer complaints and concerns, utilizing strong problem-solving and conflict resolution skills.
• Coordinated with internal departments, including claims processing, medical professionals and provider relations, to facilitate prompt and accurate resolution of customer issues.
• Educated customers on health plan policies, procedures, and utilization management programs, ensuring their understanding and satisfaction.
• Handled customer escalations and complaints, utilizing strong problem-solving and conflict resolution skills to achieve satisfactory resolutions.

Pune, Maharashtra, India

• Process and reconcile account receivables and remittances.
• Worked on short and discrepancy payments to get the complete remittance from sales or customers by contacting either via mail or call.
• Reconciling the bank statements with posted payments to ensure missed payments are manually posted in Oracle.
• Proficient in Software like Siebel and Oracle.