• Have full understanding of the brand, perfumes, makeup & skin care products and services.• Closely monitor stock levels and report stock shortages. • Assist the brand manager in all aspects of the business and follow up company procedures. • Ensure customers communication standards are met. • Assist the customer with finding the product or service that is perfect for them and deliver a unique experience. • Learn and use fundamental fragrance knowledge. • Particular focus on product launches, anniversaries and local/seasonal events. • Achieve sales goals and expectations and proactively drive for more. • Act with accuracy professional and positive attitude, when handling costumer enquiries and objections. • Address customers queries about products, prices, availability, product uses, and services. • Ensure merchandise levels in the store are met as per the brand guidelines. • Inspiring the sales team with a strong passion and expertise.

- Maintaining excellent relationships with customers that are built on trust, and encouraging the rest of the sales team to follow this example.- Providing accurate sales forecasts and allocating resources so targets are met.- Reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

- Motivating and encouraging internal and external decoration teams.- Overseeing the decoration process using technical expertise.