The ultimate solution for Private Healthcare Facilities looking to streamline their operations and maximize profitability. As a specialized Management company, we pride ourselves on consolidating the clinic business operations of our clients as a business outsource services.

A special purpose vehicle for the programs and protocols for the effective management of outsourced services for clinics in Malaysia.

1. Focus on expanding new business:i) Cultivate relationships with existing clients to identify opportunities for upselling, cross-selling, and expanding business partnerships.ii) Explore and research new markets to identify potential clients and develop strategies for market entry.2. Attract and develop new clients:i) Identify and target prospective clients through market research, networking, and lead generation activities.ii) Develop and nurture relationships with potential clients to generate new business opportunities and future partnerships.3. Build credibility and maintain client relationships:i) Establish rapport with corporate and governmental clients at various levels to build trust and credibility.ii) Maintain regular communication with clients to understand their evolving needs and provide tailored solutions.4. Apply tact and diplomacy in customer interactions:i) Utilize highly developed customer-handling skills to effectively navigate difficult or delicate situations.ii) Demonstrate professionalism and tact when addressing client concerns or negotiating contracts.5. Grow accounts through networking and negotiation:i) Proactively engage in internal networking to leverage resources and expertise within the organization to support client growth.ii) Negotiate and establish long-term contracts with clients, maximizing revenue potential and ensuring customer satisfaction.6. Execute business plans and meet sales goals:i) Develop and implement strategic business plans to achieve sales targets for the assigned territory.ii) Monitor market trends, analyze sales data, and adjust strategies to maximize business growth opportunities.7. Maintain a network of account contacts:i) Cultivate and maintain a network of contacts within client organizations at all levels.ii) Regularly engage with key stakeholders to understand their needs, provide updates, and identify opportunities for collaboration and expansion.

1. Lead the preparation of an array of analytical and standard reports:i) Gather and analyze data to generate reports providing key insights for Business Partners, Executive Committees, Heads of Centers of Excellence, and the Global Resourcing Management team.ii) Support high-level decision making by presenting data-driven recommendations and actionable insights.2. Communicate with subject matter experts and data owners:i) Collaborate with subject matter experts and data owners to extract and collate monthly business data.ii) Ensure accuracy and completeness of data by maintaining effective communication channels.3. Review and improve existing reporting framework:i) Evaluate the current reporting framework and identify areas for improvement.ii) Drive automation and standardization efforts to streamline the reporting process.iii) Implement best practices and establish guidelines for consistent reporting across the organization.4. Provide comprehensive assistance in strategic financial analysis:i) Conduct strategic financial analysis to evaluate and assess various strategic options.ii) Analyze financial data and market trends to support decision making.iii) Prepare financial reports and presentations for senior management.5. Monitor and generate reports on GSD FTE numbers:i) Track and monitor the full-time equivalent (FTE) numbers within the Global Service Delivery (GSD) department.ii) Generate regular reports on FTE metrics, highlighting trends and insights.iii) Collaborate with relevant stakeholders to ensure accurate and up-to-date FTE data.

Building Maintenance & Logistics•Manage house keeping services effectively within and around the building/facility through and with the outsourced FM company.Estate & Vendor Management•Ensure that both HSBC and the vendors comply with the service levels agreed.•Diarize and be aware of renewal dates for contracts and carry out the renewals of contracts as per schedule.•Administer and manage key contracts obligations.Delivery Order & Invoices•Ensure all Delivery Orders/Invoices together with POs are recorded, verified, signed off and submitted to Finance Dept within 3 working days upon receiving•Ensure payment made to suppliers/vendors are according to contract rate and agreement.•Record Purchase Order for all rate contract orders and maintain all records as per HSBC Purchasing Policy.Management Support•Responsible for all reporting deadlines and requirements to Regional and local business centers•Liaise with internal departments for timely month end closing and management reporting.•Strategic monitoring and active participation of information deliverables for all revenue and capital expenditures against the business plan and budget.•Maintain tools and methods used for cost developments such as forecasting, budgeting, identifying cost drivers and its requirements and cost controls.Expatriate Services•Provide expatriate services to ensure that transfers of staff and families to GSC are handled efficiently and in accordance with Group Policy, meeting specified KPI’s•Accountable for all activities relating to transfer, ensuring that other parties involved (e.g service providers) provide the required support to the transfer.•Coordinate relocation services through relocation consultant (general orientation, home search, school search).

•Processing payment instructions for overseas clients•Handling bankers as well as customers when is necessary via telephone and e-mail. As a supervisor, I am to handle the end of day report to ensure all payments are cleared by the same day.•Liaise with the treasury department on exchange rate for international clients.•As a process specialist, I was responsible to train all new recruits to the team.•To recommend improvement to the escalations and problem solving methods during management review.•Strong people relations skills and the ability to lead and motivate the team effectively to deliver consistent results•Participate in planning activities and provide leadership and overall guidance in both administration and operations of the organization.•Assist line manager with managing day-to-day operations and train peer as needed.•Individual development plan created and reviewed. Team members are regularly briefed and made aware of individual/department performance targets and achievements.•Contribute to contingency planning for the team/section.•Identify ways for improving service/adding value/reducing costs in line with business goals.

•Provide support to customers on telecommunication related matters. •Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.•Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.•Customers are kept fully informed of progress.•Updates and procedural changes obtained and cascaded / recorded. •Enhance systems and business knowledge relating to customers / processes and cascaded to teams.•Awarded the top 20 consultant for the month of Dec - Feb. •Was a reporter in the monthly company newsletter