Malavika Balakrishnan Email & Phone Number

Hello and welcome to my professional space!I currently work as a Technical Support Engineer at Mozilor Technologies, a leading product-based company. In this role, with a 1.5yrs experience, I provide comprehensive troubleshooting, diagnostics, and resolution services for a wide range of software products. I collaborate closely with customers, developers, and cross-functional teams to ensure seamless experiences and customer satisfaction.Key Focus Areas:Technical Support: Resolving complex technical issues related to plugins and software, ensuring minimal downtime for users.Customer Collaboration: Communicating with clients and teams to troubleshoot issues and suggest product enhancements for continuous improvement.Educational Background: I hold a Bachelor of Technology in Computer Science Engineering and Technology from APJ Abdul Kalam Technological University, where I honed my skills in software development, data science and usability testing. I'm proficient in Python, SQL, and other development tools, and continuously seek to expand my knowledge to solve intricate technical challenges.Feel free to connect with me to discuss technical solutions or collaborative opportunities!

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  Technical Support Engineer

  Mozilor

  Aug 2023 - Present - Calicut

  - Providing top-tier technical support to WebToffee users, ensuring a smooth and seamless experience.- Collaborating with cross-functional teams to troubleshoot and resolve technical challenges efficiently.- Proven track record of delivering exceptional support, focusing on user satisfaction and issue resolution.