Customer Relationship Management Executive
Siddhashila Developers
Pune, Maharashtra, India
- Customer Relationship Management:Building strong and lasting relationships with customers, acting as their primary point of contact for inquiries, concerns, and requests.Actively listening to customers' needs and providing timely and accurate information, ensuring their queries were addressed and issues were resolved satisfactorily.Coordinating with internal teams, such as sales, marketing, and legal, to ensure a seamless customer experience and efficient resolution of customer inquiries.- Agreement Process and Customer Support:Assisting customers in understanding the various clauses and terms mentioned in the agreement for the purchase of flats, explaining legal obligations clearly and addressing any concerns or questions raised by customers.Providing detailed explanations of important provisions, such as payment terms, maintenance responsibilities, termination clauses, and dispute resolution mechanisms, ensuring customers had a thorough understanding of their contractual commitments.Supporting customers throughout the agreement process by preparing necessary documents, including Bank NOC and Builder NOC, ensuring compliance and facilitating a smooth transaction.- Payment Management and Loan Facilitation:Sending timely payment reminders to customers, providing them with the necessary information on payment methods and due amounts, ensuring timely and accurate payments.Assisting customers with loan applications by guiding them through the process, helping them complete application forms, and gathering the required supporting documents.Maintaining effective communication and coordination with bank personnel involved in customers' housing loan processes, promptly providing requested documentation, addressing queries, and ensuring a streamlined loan application and approval process.
