Malay J. Email & Phone Number

Mumbai, Mh, In

Lonavala

OperationsManage on going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceededLead in all key property issues including capital projects and customer service.Increase hotel performance by approx 20%Lead renovation and refurbish projectEnsure all decisions are made in the best interest of the hotelDeliver achievable hotel budgets, and set other short- and long- term strategic goals for the propertyProvide effective leadership to hotel team membersLead in all aspects of business planningComply with and exceed Brand Service StandardsEnsure costs are controlled and revenue opportunities are effectively sourced and deliveredManage and develop the Hotel Executive team to ensure career progression and effective succession planning within hotelHold regular briefings and communication meetings with the HOD teamRespond to audits to ensure continual improvement is achievedSalesResponsible for increasing the profitability of the hotel by ensuring maximum occupancy of hotel rooms and facilitiesEnsuring that SOP’s are updated and followed as and when changes occurHandle Smart Start for New JoineeDeveloping Sales Strategies and action plans and monitoring the same for subordinates.Driving and encouraging subordinates for their lobby duties which led to acquiring new International and Domestic Accounts.Follow up to ensure guest satisfaction by providing immediate solutions to any hindrance and maintaining a client centric approach.Conduct tours of the hotel and banquet facilities, entertain qualified potential clients in accordance with company and property policies and proceduresOverlooking the portfolios of Executive’s and Asst. Managers.Observing the market and identifying trends.