Malayka Cooper Email & Phone Number

Castries, Saint Lucia

Calgary, Alberta, Canada

Calgary, Alberta

Calgary, Alberta, Canada

Calgary, Alberta, Canada

- Reviewed and provided feedback on student resumes- Conducted mock interviews to prepare students entering University of Waterloo's competitive co-op program to find work placements- Responsible for grading student submissions on a weekly basis and providing detailed feedback to support student professional development- Responding to student inquiries in.

- Managed a monthly newsletter by interviewing stakeholders, writing and curating content, managing mailing lists in Microsoft Excel and updating publication SharePoint sites- As a member of a small global design-ops team, provided standards, training, and tools to scale human-centered design practices across the organization- Coordinated a virtual event.

Toronto/Waterloo, Ontario, Canada

- Attended and transcribed client interviews to gain understanding on the insurance application experience for individuals living with diabetes- Analyzed client interviews to define overlapping pain points and create solutions- Designed low-fidelity mock-ups of prototypes and prepared them for dissemination on UserTesting (user experience) sites to gain.

Waterloo, Ontario, Canada

- Catered to customer needs and provided guidance on purchasing decisions to build meaningful customer relationships- Effectively communicated promotional incentives and processed transactions in a timely manner to enhance customer shopping experience- Processed incoming shipments efficiently to maintain sufficient product levels on the floor- Successfully.