Malay S. Email & Phone Number

Rajkot, Gujarat, India

Internal & remote task force.● Build Project management software for the company’s internal purpose from scratch via the development team.● Understand Project / Website requirements directly from customers & prepare proposals along with Budget & Timeframe.● Co-ordinate with Each team to work as per the Agile framework and finish the project within the given timeline to avoid budget variation.● Conducted workload assessments and devised new operational processes that led to a 20% increase in productivity.● Led a multi-disciplinary 7-person team to design, develop, and launch an online e-commerce store; prioritized and resolved 45+ new features and bug fixes.● Implemented a robust Logged system to track and monitor recurring issues post Go-live, resulting in a significant 20% reduction in support time.● Developed strategic insights across 5 product teams, including revenue, marketing, operations, and implementation departments.● Created and Implemented FB Ad strategy; increased customer acquisition by 15% and decreased cost per acquisition by 25%.● Promoted within 12 months due to strong performance and organizational impact (one year ahead of schedule).

Surat, Gujarat, India

● Collaborated with developers and product management team to assess project outcomes and prioritize future app features for best School management software.● Developed Excel software for ticketing and standardized reporting templates, resulting in efficient data collection and a 35% reduction in turnaround time for support tickets, and later created an internal web app.● Managing the Sales, Development, and Support team for their daily responsibilities and making sure new projects are as important as Company’s products.● Started with no client to more than 300 + Clients in 1 Main product of School management software and app.● Developed detailed scope documents based on the requirements of 11 clients and handled their budget constraints.● Managed vendor contracts for software licenses and consulting services worth 30Lacks+ annually.

Bengaluru, Karnataka, India

● Managed Processes between departments (Support, Development, Sales) as 200+ employees & 400+ Well-known clients and I am the first BA in the company.● Requirement Gathering from the client with the assistance of the sales team to understand the HRMS (Human Resources Management System) then Implemented the same with the help of the development team and later stage handled necessary support requirements via the support team.● Created SRS & Quality documentation for various projects and created standardization.● Conducted 1-on-1 meetings with 16+ recruitment leaders and developed comprehensive service line strategies for new HRMS.● For ABB Ltd, managed international stakeholders in India, South Africa, and Egypt by hosting daily standups and coordinating weekly status reports and successfully Implemented HRMS along with necessary training for HR managers.● HRMS implementation & Management for MBRDI (Mercedes-Benz Research & Development India) – Bangalore for more than 10 months.● Managed Clients like – Microland, Mindtree, Vodaphone, IMS Health, Mphasis, and many more.

Bengaluru, Karnataka, India

● Built project management framework for the myweekend website.● The main responsibility is managing the Website along with the changes as per the stack holder’s requirements.● Managed internal and external team members.● Streamlined the development process by finding a gap between Customers, Vendors & Developers.● Solved the Issues with new updates or Features.

Bangalore

● Engaged in daily reporting to the CEO as part of a start-up company in the IT field. Apart from developing software (Asp.net, PHP, Android), multiple roles were assigned due to Project Handling experience in Education. ● Created a Visitor Management system for Syndicate Bank, IIM Bangalore, HAL, Prestige Group, and many more. ● Managed Front-end Meetings at the client location to collect requirements and oversaw the development process with a team of six individuals, some of whom possessed a decade's worth of experience.● Created ERP software for Ashwini Group which consists of multiple modules for their CCTV business with more than 100+ bank Branches.● Single-handed Managed over 20+ Product Creations for various industries.

Master Of Science (Msc), Information Technology

Bachelor Of Science (Bsc), Information Technology

Education record