Michael A. Email & Phone Number

Austin, Texas, US

• Managed high value - high risk clients. Ensured high satisfaction levels and maintained monthly recurring revenue.Selected accomplishments:
• Collaborated with external clients and internal resources in a complicated cross-matrixed environment to resolve issues and drive improved customer satisfaction.
• Increased engagement cadence leading to higher customer retention achievement higher net promotor scores.
• Analyzed client inputs to determine challenges; devised action plan to engage training and consulting department to address gaps and upskill client team for greater efficiency.

Pleasanton, California, US

• Worked directly with 2 premier automotive companies: Tekion and General Motors, launching next generation Digital Online Purchasing Platform. Collaborated with the entire GM Chevrolet customer base to ensure successful.
• Participated daily with dealers and executive leadership teams, ascertaining specs and configuring platform for accounting, desking, finance, Customer Relationship Management (CRM), inventory, and networking, coupled.
• Provided business insights, assisting in streamlining processes and procedures to increase efficiency, drive greater sales, and ease of operations in a complex, multifaceted sales environment.
• Trained clients on features, functionality, and best practices on a continuous basis, ensuring greater satisfaction with applications and minimizing challenges.

Andover, MA, US

• Interacted with the world’s biggest, best, and most generous companies: Allstate, Exelon Energy, Disney, Walmart, and Cisco, to name a few. Collaborated with over 650K of their non-profit organizations. Assisted in the.
• Applied adroit, proactive client management, processing millions of dollars of monthly payments to thousands of charities, safeguarding compliance with contractual SLAs.
• Assisted clients with website designs for internal and external stakeholders, working to deliver updated impact statements and access to employees who wish to continue contributing money and time. Actions demonstrate.
• Delivered business insights, assisting in streamlining processes and procedures to increase efficiency and ease of operations.
• Educated clients on new features and functionality continuously, ensuring sustained satisfaction with applications while minimizing challenges.
• Coached clients and strategically planned how to work with and manage big data, coupled with best practices and long-term planning and execution.

Austin, Texas, US

• Oversaw 2,800+ accounts and 8 Account Relationship managers for Eastern US, consistently supporting achieving top US performance.Selected accomplishments:
• Engaged client base aggressively, resulting in over 97% client retention and maintaining the highest levels of recurring revenue.
• Led team with the lowest client loss rates and the highest quality scores, which produced the most increased sales opportunities and the least expense to company.
• Added $1.8M in additional annual revenue by identifying, securing, and driving up-selling opportunities.
• Scored extremely high ratings in employee surveys, consistently maintaining over 90% satisfaction with direct reports.

Roseland, New Jersey, US

National Training Specialist - Sr. Account Executive - Consultant - Project Manager Implementation (Enterprise Accounts) - Account Sales Executive