Michael A. Email & Phone Number

Austin, Texas, Us

Managed high value - high risk clients. Ensured high satisfaction levels and maintained monthly recurring revenue.Selected accomplishments:• Collaborated with external clients and internal resources in a complicated cross-matrixed environment to resolve issues and drive improved customer satisfaction.• Increased engagement cadence leading to higher customer retention achievement higher net promotor scores.• Analyzed client inputs to determine challenges; devised action plan to engage training and consulting department to address gaps and upskill client team for greater efficiency.

Pleasanton, California, Us

Worked directly with 2 premier automotive companies: Tekion and General Motors, launching next generation Digital Online Purchasing Platform. Collaborated with the entire GM Chevrolet customer base to ensure successful roll-out and long-term adoption.Selected accomplishments:• Participated daily with dealers and executive leadership teams, ascertaining specs and configuring platform for accounting, desking, finance, Customer Relationship Management (CRM), inventory, and networking, coupled with their respective GM Tier 1 and Tier 3 websites.• Provided business insights, assisting in streamlining processes and procedures to increase efficiency, drive greater sales, and ease of operations in a complex, multifaceted sales environment.• Trained clients on features, functionality, and best practices on a continuous basis, ensuring greater satisfaction with applications and minimizing challenges.

Andover, Ma, Us

Interacted with the world’s biggest, best, and most generous companies: Allstate, Exelon Energy, Disney, Walmart, and Cisco, to name a few. Collaborated with over 650K of their non-profit organizations. Assisted in the distribution of over $6.5B a year in charitable giving and over 50M volunteer hours of service to their charities and communities.Selected accomplishments:• Applied adroit, proactive client management, processing millions of dollars of monthly payments to thousands of charities, safeguarding compliance with contractual SLAs.• Assisted clients with website designs for internal and external stakeholders, working to deliver updated impact statements and access to employees who wish to continue contributing money and time. Actions demonstrate the commitment of the client to charities via monetary contributions and sponsored labor.• Delivered business insights, assisting in streamlining processes and procedures to increase efficiency and ease of operations.• Educated clients on new features and functionality continuously, ensuring sustained satisfaction with applications while minimizing challenges.• Coached clients and strategically planned how to work with and manage big data, coupled with best practices and long-term planning and execution.

Austin, Texas, Us

Oversaw 2,800+ accounts and 8 Account Relationship managers for Eastern US, consistently supporting achieving top US performance.Selected accomplishments:• Engaged client base aggressively, resulting in over 97% client retention and maintaining the highest levels of recurring revenue.• Led team with the lowest client loss rates and the highest quality scores, which produced the most increased sales opportunities and the least expense to company.• Added $1.8M in additional annual revenue by identifying, securing, and driving up-selling opportunities.• Scored extremely high ratings in employee surveys, consistently maintaining over 90% satisfaction with direct reports.

Roseland, New Jersey, Us

National Training Specialist - Sr. Account Executive - Consultant - Project Manager Implementation (Enterprise Accounts) - Account Sales Executive