Malcolm W. Email & Phone Number

Seattle, Wa, Us

As a Sr. Consultant in Microsoft Endpoint Management at Slalom, I collaborate with a team of innovative technologists who disrupt the market and bring innovative solutions to our clients. I specialize in building strategies, solutions, and creative products to solve complex business problems, surrounded by interesting challenges, innovative minds, and emerging technologies.At Slalom's Global Technology Microsoft Center of Excellence (MCoE), I drive strategic direction and enablement, accelerating innovation and learning while advancing sales and delivery excellence. My expertise aligns with Microsoft's six go-to-market solution areas: Modern Work, Security, Azure Infrastructure, Digital & Application Innovation, Data & AI, and Business Applications.Key Responsibilities:Develop and deploy endpoint management solutions to enhance end user experience.Design architectures for Intune MDM/MAM to secure device access with conditional access, deploy configurations/applications to users/devices, and inform adoption strategies.Deploy custom Windows Autopilot architectures to accelerate asset management, security, and provisioning.Design and develop Azure Virtual Desktop (AVD) environments for scaled availability, tailored user compute scenarios, and application streaming or packaging.Collaborate with cross-functional teams to integrate endpoint solutions with other systems and applications.Provide technical leadership and guidance on endpoint management architectures.Conduct assessments and develop strategies for endpoint lifecycle management.As a part of Slalom, I am dedicated to bringing the art of the possible to life, driving strategic direction and innovation, and contributing to our clients' success through high-caliber Microsoft technology expertise.

Redmond, Washington, Us

Served as a dedicated technical resource and trusted advisor, specializing in supporting both Commercial and Federal Enterprise customers. Focused on providing proactive services, including education workshops, technical assessments, and tailored guidance to align with organizational business objectives.In the role of a Cloud Solution Architect, responsibilities encompass:Spearheading Mission-Critical Leadership: Leading the planning and execution of proactive and reactive support for enterprise customers, ensuring seamless operation.Strategic Goal Management: Identifying and overseeing goals and opportunities across Azure and Microsoft 365 technology solutions to enhance solution environments and operational processes.Proactive Account Management: Engaging in proactive account management, promptly addressing performance issues, conducting in-depth problem analysis, and devising solutions aligned with business objectives.Deliverable Creation: Crafting deliverables aimed at addressing common customer needs within the Microsoft Unified Support framework, while advancing a mobile-first, cloud-first strategy.Cross-Functional Collaboration: Collaborating effectively with support, account, customer success, and product engineering teams to streamline the customer experience and ensure optimal solutions.Technical Sales Advisory: Leading technical sales advisories with strategic and major customers, incorporating demonstrations and Q&A sessions.Product Engagement: Facilitating discussions with product teams and stakeholders to provide valuable input on product updates and feedback.End-to-End Project Planning: Orchestrating end-to-end support for Mission-Critical client support projects and initiatives.Continuous Learning: Maintaining and expanding accreditations and certifications, and actively contributing to the development of best practices for key technologies and products to enhance the technical team's readiness.

Redmond, Washington, Us

Key technical resource and trusted advisor for Commercial and federal customers focused on delivering proactive services such as education workshops, technical assessments, and providing tailored guidance. My role as a customer engineer includes the following:• Mission Critical Lead responsible for the planning and delivery of proactive and reactive support.• Identify and manage goals and opportunities across Azure technology solutions to improve the solution environment and functional processes for our customers.• Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs.• Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.• Engage with support, account, customer success, and product engineering teams to ensure streamlined customer experience.• Facilitate sessions with the product team and stakeholders to discuss product updates and feedback.• Plan and implement end-to-end Support for Mission Critical client support projects and initiatives.• Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness.• Consistently apply “lessons learned”, model personal accountability & teamwork.• Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers.• Subject Matter Expert for Azure Virtual Desktop• IP Development team member for WorkshopPLUS and Activate Azure Virtual Desktop engagements• IP Development lead for Configuration Manager – Operating System Deployment Workshop

Redmond, Washington, Us

Premier Field Engineers deliver onsite, remote and dedicated support services for Premier customers around the world to promote health in their IT environments. As part of Customer Support Services, PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services field engineering capability worldwide. Premier Field Engineering is a part of the Microsoft Support organization. Our primary focus is to go onsite to customers that have Microsoft Premier Support and either provide a Proactive Service (we may assess an environment for potential issues or deliver training as well as many other things) or a Reactive Service (troubleshooting a DC that is not replicating). We also may do remote case work as well. Generally these are 1-2 hour calls where we answer questions about a technology a customer is implementing. We don’t handle reactive cases over the phone since we have an entire group at Microsoft that already does that. We are available 24x7x365 to go onsite and provide assistance to Microsoft Premier Customers. We provide solid guidance and advice to our customers on how to run and support their Microsoft software.

Round Rock, Texas, Us

Planning, designing and implementing end to end PC deployment solutions where automation is used to execute all required tasks. Provides onsite and remote services directly to customers to help them plan, design, and implement large scale Windows 7/8 deployments

Wilmington, De, Us

Designed a new desktop infrastructure for Philadelphia Energy Solutions.Designed an infrastructure based on the Altiris configuration management technologiesMigrated an existing Altiris (7.x) infrastructure into a separate, new Altiris 7.x infrastructureBuilt an Altiris 6.9 environment for image build testing. Migrated packages from an existing Altiris (7.x) infrastructure into a separate, new Altiris 7.x infrastructureUsed application packaging products like Wise Package Studio and Flexera Admin Studio to repackage existing applications and package new applications for distribution.Designed processes to support distributing applications to desktops.Designed processes to support desktop and server application integration

Responsible for image development, process automation, GPO updates and 3rd level support using the following technologies: SCCM, Altiris, WAIK, and MDT2012Gathered all drivers, installation packages, and components used during the creation of the image utilizing industry standard toolsets and processes. Created automated steps in deployment task sequences using PowerShell and Vbscript.Validated that the images meet the customer supplied requirements and internal quality guidelines in virtual environements using VmWare and Oracle VirtualboxWrote Image Deployment Processes for clients.

• Lead project manager, administrator and engineer for Altiris 6.9 and 7.1 Client Management Suite environments.(Software Management Solution, Deployment Solution, Inventory Solution, and Patch Management and PC Anywhere)• Setup PXE servers and Pre-boot configuration environments in Altiris. • Setup and Configured driver database using DeployAnywhere. • Setup filters and collections for IP subnets and endpoints• Administered and set-up Notification Server and Site Servers for remote locations.• Created and built Hardware Independent Images for Windows 7 and XP Operating Systems• Rolled out Office 2007 upgrade to over 600 endpoints in one weekend.• Created templates and personality captures for data migration using USMT and PC Transplant.• Build software packages and software catalog using Software Management Solution. • Responsible for endpoint management of 700 to 1,000 endpoints• Provide Altiris training and documentation processes to the network services team.• Provide Active Directory support for Windows Server 2003 and 2008• Provide image support and creation for Windows XP and Windows 7 using Imagex, Rapid Deploy, Ghost, WAIK and MDT• Provide package deployment and scripting for various software and applications in Altiris 6.9 and Altiris Client Management Suite 7.1

Provided tier1 and tier2 desktop support to over 100 users via hands-on, telephone and remote support.Performed remote troubleshooting using SMS Remote ControlManaged user accounts and permissions using Active Directory. Set up and maintained conference room and training room equipment for A/V and Power Point presentations.Maintained and troubleshot Dish Network satellite TV.Created new processes and support documents for various Credit One applicationsProvided computer setup and imaging of miscellaneous software and hardware for Credit OnePlayed a major role in the IT Nerve Center Help Desk; provide IT support to over 600 users. Worked with the Infrastructure team in Cincinnati to provide maintenance and management of the Credit One network.Provided 24x7 on-call support in to Credit One.Documented and tracked IT cases using the Remedy ticketing system., Provided tape backup of the Credit One Network using Commvault and ADIC system.Provided tape backup of the NICE recording system. Provided facilities support for security, A/C, and electrical power for Credit One.

Purchase, New York, Us

Provided tier 1 and 2 support to clients. Utilized Citrix Management Console (shadowing clients, terminating connections to published applications, and logging users out of their sessions)Utilized Goto Assist and Dameware to provide remote troubleshooting to users.Utilized Active Directory to reset passwords, join domains and add members to groupsInstalled network printers, downloaded and updated drivers on company computersUtilized Microsoft Outlook 2000-2003 to create Outlook profiles, add personal folders, set up Enterprise Vault and filter out junk email.Utilized the Citrix Program Neighborhood to add application sets and map Citrix farms.Performed administrator functions using the RSA Admin Console to reset RSA tokens and create new pinsUtilized the Tek Trak ticketing system to document support to clients.