•Manage daily front desk operations, ensuring smooth guest check-ins and handling customer inquiries.•Resolve guest issues promptly, enhancing overall customer satisfaction and retention.• Oversee cash handling and daily financial reconciliations, maintaining accuracy and accountability.• Implement new procedures to streamline operations, resulting in measurable improvements in service quality.

• Handled high-volume inbound calls, resolving customer issues efficiently and effectively.• Achieved high customer satisfaction scores through attentive service and problem-solving.• Collaborated with team members to share best practices and enhance overall service quality.

• Reviewed applicants, scheduled interviews, and managed care nboarding, improving hiring efficiency.• Optimized HR workflows by coordinating interviews and handling onboarding paperwork.• Ensured smooth hiring by providing new hires with all necessary documentation.

• Applied brand standards for Tommy Hilfiger, Calvin Klein, and Adrianna Papell as the specialist for women's ready to wear, women's suits, and Macy's I Do departments. Oversaw merchandising and floor plans, built relationships with frequent clients, and worked directly with store merchandising leaders, and brand vendors.• Supervised men's suiting and shoes during 2016 Q4. Balanced assisting with sales floor expectations, providing top quality guest service, and monitoring department scheduling and needs. • Mentored new hires in women's clothing areas, demonstrating the magic of Macy's.

• Assisted with visual aids for daily newscasts, breaking news, and local network shows, such as "The Jerome Bettis Show". Often worked on a tight or immediate deadline.

•Open and close carts during hockey games, concerts and other sporting and nonsporting events at Consol. •Maintain cart appearances, help manage inventory, and most of all, provide customers with good ice cream and a warm experience.•Also occasionally took shifts at the Dairy Queen stand in the Monroeville Mall, which included taking orders, and making ice cream treats.

General security for Heinz Field. Checked bags during Pitt University and Steeler’s football games.

Sales associate. Provided an extra hand at check out during busy times. Greeted customers and provided sales assitance. Helped to maintain floor appearances.