Malcolm A. Chambers Email & Phone Number

Alpharetta, Georgia, United States

• Perform initial setup into our platform for clients to acquire an up to date view of invoice and shipment status.• Ensure daily and weekly electronic carrier invoice files are received and imported into our proprietary system• Monitor and manage email inbox to ensure invoice files are processed promptly• Provide issue resolution on reporting, invoices, and questions from internal or external teams• Research Carrier’s Aging Reports within our internal platform for a prompt and detailed resolution to our clients

Paramus, New Jersey, United States

• Ensure that all IT infrastructure and mobility-related issues are resolved quickly• Leverage network software feedback, data analysis, and business engagement to solve device issues• Onboard newly acquired business accounts and their sales teams with the use of scheduled presentations• Open and conduct key outage conferences, enlist resources as needed, and communicate with customers on a regular basis• Ensure that all network alerts (MSO NOC/MTRC Alt RAN) are appropriately documented from the beginning to the end• Track network outage patterns, web portal difficulties, and connectivity loss, finding efficiencies and solutions where needed for commercial customers and vehicle manufacturers• During major outages, make the affected businesses aware of the situation. • Collaborate closely with the support resolving team to document and ensure long-term outage resolution using the root cause analysis approach• Offer internal help desk support to Representative I personnel in the areas of services, voice and data products, billing, equipment, claims, and reports• Assist in the development and training of Customer Service professionals

Paramus, New Jersey, United States

• Through issue de-escalation and issue ownership, improve the customer and company experience• Manage both internal and external stakeholders in post-escalation Closed Loop Corrective Action Plans• Collaborate with resolution groups to identify root causes and lessons learned, as well as teams to implement process improvements• Prepare Incident Management reports and examine them for evaluation• Worked with coworkers to improve the business's customer service and meet team objectives• Exhibited customer focus by reviewing decisions through the customer's eyes and cultivating strong customer relationships.

Paramus, Nj

• Manage customer inquiries, service requests, changes, and agreements• Assisted customers with billing concerns via offline turnaround support• All L1 Mobility network incidents were resolved• Met or exceeded client SLA and SLO criteria while providing 24/7 technical assistance to various tiered teams and clients• Recognized, identified, and prioritized events in accordance with client business needs, organizational policies, and operational effect• Updated features as needed to accommodate consumers' device usage

Bachelor Of Science - Bs, Marketing

Associate Of Science - As, Business