Malcolm A. Chambers Email & Phone Number

Alpharetta, Georgia, United States

• Perform initial setup into our platform for clients to acquire an up to date view of invoice and shipment status.
• Ensure daily and weekly electronic carrier invoice files are received and imported into our proprietary system
• Monitor and manage email inbox to ensure invoice files are processed promptly
• Provide issue resolution on reporting, invoices, and questions from internal or external teams
• Research Carrier’s Aging Reports within our internal platform for a prompt and detailed resolution to our clients

Paramus, New Jersey, United States

• Ensure that all IT infrastructure and mobility-related issues are resolved quickly
• Leverage network software feedback, data analysis, and business engagement to solve device issues
• Onboard newly acquired business accounts and their sales teams with the use of scheduled presentations
• Open and conduct key outage conferences, enlist resources as needed, and communicate with customers on a regular basis
• Ensure that all network alerts (MSO NOC/MTRC Alt RAN) are appropriately documented from the beginning to the end
• Track network outage patterns, web portal difficulties, and connectivity loss, finding efficiencies and solutions where needed for commercial customers and vehicle manufacturers

Paramus, New Jersey, United States

• Through issue de-escalation and issue ownership, improve the customer and company experience
• Manage both internal and external stakeholders in post-escalation Closed Loop Corrective Action Plans
• Collaborate with resolution groups to identify root causes and lessons learned, as well as teams to implement process improvements
• Prepare Incident Management reports and examine them for evaluation
• Worked with coworkers to improve the business's customer service and meet team objectives
• Exhibited customer focus by reviewing decisions through the customer's eyes and cultivating strong customer relationships.

Paramus, NJ

• Manage customer inquiries, service requests, changes, and agreements
• Assisted customers with billing concerns via offline turnaround support
• All L1 Mobility network incidents were resolved
• Met or exceeded client SLA and SLO criteria while providing 24/7 technical assistance to various tiered teams and clients
• Recognized, identified, and prioritized events in accordance with client business needs, organizational policies, and operational effect
• Updated features as needed to accommodate consumers' device usage

Bachelor Of Science - Bs, Marketing

Associate Of Science - As, Business