Malcolm Austin Email & Phone Number

Plano, Texas, United States

• Led Software/Hardware upgrade projects for multiple imaging and medical centers around the D/FW area. • Provided full service and administrative support for VOIP phones, Network account management, VPN access.• Tracked shipments and delivery of equipment, scheduled installation times, provided ROSS of new equipment within specified time frame. • Provide ongoing support for Desktops, tablets, printers, POS Credit card machines, scanners and signature pads• Coached and mentored teammates on their projects and support issues.

Dallas, Texas, United States

• Implemented company move from floor to floor. Received inventory of workstations, printers and A/V equipment to be setup at the new location.• Made sure equipment was connected and working according to new network parameters.• Provided ROSS support to users for a few days to resolve any issues that arose.

Richardson Texas

• Migration to the Hosted Virtual Desktop (HVD) environment for Real Estate Services to the GT&O Associate community.• Interface with LOB’s across the enterprise, multiple levels of management, and technical teams across Workspace Services• Track and report on metrics related to data migrations from associate laptop and desktop devices onto the HVD platform.• Track each project’s migration schedules, oversee at a project level that the individual projects are keeping up with the migration process and timelines.• Provide support for migration related issues.• Escalation point across enterprise for HVD migrations.• Track request for migrations, ensure they are being fulfilled via communications with the operations teams.• Provide migration support during LOB HVD migration pilots.• Identify, escalate, and communicate process gaps or break downs

Fort Worth, Texas, United States

• Providing Field Support to approximately 1000 users at the American Airlines, Inc. Cargo, Envoy Air, FSU and AFD locations. • Duties include configuration and support for laptops, desktops, Printers, Smart phones, tablets. Devices used Windows 7, 8 and 10 as well as Office 2013 and 360, All Web browsers, • Assisted in the planning of departmental move projects that involved setup and configuration of workstations and printers. • Other duties include asset management and inventory control. Using SCCM and Active Directory.

Plano, Texas, United States

• Led 5 member team in a Desktop/AV environment.• Escalation point for Technician and the user environment• Oversaw management of the Security badge access database• Provided Desktop, network and security systems support, for a 300 user base• Supported Windows 7, 8 on IBM, and Dell PCs. plus MACs OSX (Yosemite) • Managed and maintained assets in Web based Asset Tacker• Maintained security access database to building location• Managed the rebuilding process of workstations for new and existing users.• Managed projects related to software and hardware upgrades.

Dallas, Texas, United States

• Worked on a Team of project managers and Technicians to upgrade existing users from Windows XP to Windows 7.• Used Ghost software to re-image new and existing Laptops with Win 7 and proprietary applications according to specific lines of business.• Scheduled workloads for other technicians each day according to project deadlines.• Escalation point for users and other technical concerns.