Malcolm Austin Email & Phone Number

Plano, Texas, United States

• Led Software/Hardware upgrade projects for multiple imaging and medical centers around the D/FW area.
• Provided full service and administrative support for VOIP phones, Network account management, VPN access.
• Tracked shipments and delivery of equipment, scheduled installation times, provided ROSS of new equipment within specified time frame.
• Provide ongoing support for Desktops, tablets, printers, POS Credit card machines, scanners and signature pads
• Coached and mentored teammates on their projects and support issues.

Dallas, Texas, United States

• Implemented company move from floor to floor. Received inventory of workstations, printers and A/V equipment to be setup at the new location.
• Made sure equipment was connected and working according to new network parameters.
• Provided ROSS support to users for a few days to resolve any issues that arose.

Richardson Texas

• Migration to the Hosted Virtual Desktop (HVD) environment for Real Estate Services to the GT&O Associate community.
• Interface with LOB’s across the enterprise, multiple levels of management, and technical teams across Workspace Services
• Track and report on metrics related to data migrations from associate laptop and desktop devices onto the HVD platform.
• Track each project’s migration schedules, oversee at a project level that the individual projects are keeping up with the migration process and timelines.
• Provide support for migration related issues.
• Escalation point across enterprise for HVD migrations.

Fort Worth, Texas, United States

• Providing Field Support to approximately 1000 users at the American Airlines, Inc. Cargo, Envoy Air, FSU and AFD locations.
• Duties include configuration and support for laptops, desktops, Printers, Smart phones, tablets. Devices used Windows 7, 8 and 10 as well as Office 2013 and 360, All Web browsers,
• Assisted in the planning of departmental move projects that involved setup and configuration of workstations and printers.
• Other duties include asset management and inventory control. Using SCCM and Active Directory.

Plano, Texas, United States

• Led 5 member team in a Desktop/AV environment.
• Escalation point for Technician and the user environment
• Oversaw management of the Security badge access database
• Provided Desktop, network and security systems support, for a 300 user base
• Supported Windows 7, 8 on IBM, and Dell PCs. plus MACs OSX (Yosemite)
• Managed and maintained assets in Web based Asset Tacker

Dallas, Texas, United States

• Worked on a Team of project managers and Technicians to upgrade existing users from Windows XP to Windows 7.
• Used Ghost software to re-image new and existing Laptops with Win 7 and proprietary applications according to specific lines of business.
• Scheduled workloads for other technicians each day according to project deadlines.
• Escalation point for users and other technical concerns.