Malcolm Baracho Email & Phone Number

Mumbai Area, India

Key Responsibilities: * Working on different projects simultaneously which includes Appointment setup, Selling conference invitation, Webinar invites, conducting surveys etc….* Develop and execute effective sales strategies to maximize sales opportunities.* Ensured that the shift schedule and staffing numbers are met for all the projects.* Support, motivate staff member to achieve individual and team target* Hold and/or arrange training sessions and check on the team members to ensure they understand each aspect of the project* Collate organizational data in agreement with Managers ( monthly time sheets,sickness/logs, quality assurance etc.....).* Keep the management team informed of accomplishments & ongoing issues, participate in achieving resolutions to identified issues.* Facilitate positive working relationships with client & professional team

Managing the entire operations

Mumbai Area, India

Key Responsibilities: * Handling escalated and unresolved calls from less experienced representatives.* Attract potential customers by answering product and service questions suggesting information about other products and services.* Supervising the activities of customer service representatives in accomplishing customer care goals* Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.* Recommends potential services to management by collecting customer information and analyzing customer needs.* Contributes to team effort by accomplishing related results as needed.

Miami/Fort Lauderdale Area

Education record

High School