Malcolm Campbell Email and Phone Number

● Provided Rideshare service to customers while maintaining a 4.97 star rating● Communicated with customers and transported them to and from their desired destinations assuring a greatcustomer experience● Provided excellent customer service at all times and resolved customer problematic issues

● Worked in busy call center with a quota of 200 calls per day cold calling prospects and presenting products if theyqualified● Maintained and updated call records in the tracking database to ensure proper follow-up and presentation ofpolicies● Obtained Virginia Insurance Producer's License

● Created a successful marketing program and developed a sales process to sell vehicles to customers in a busyservice department increasing sales by 18-22 cars per month● Oversaw a team of sales people providing leadership and assistance which included closing sales when necessary● Maintained high Customer Service Index (CSI) scores both in sales and service as it related sales customers byfollowing up with customers● Utilized Equity mining software “Auto Alert” to identify prospects and Vauto software to appraise vehicles

● Named Corporate trainer 03/2012-2014 Supervised training of all new sales staff both in product and companyprocesses.● Oversaw team of sales people providing assistance, coaching, and counseling including closing sales as well ashelping respond to emails , making phone calls, and setting appointments● developed a process to claim Co-Op advertising funds in a timely manner maximizing the monthly Manufacturerpayout saving the company thousands of dollars in advertising expenditures