Malcolm Cole Email & Phone Number

Chicago, Illinois, United States

-Plans, supervises, coordinates and provides business management and support to the Bus Operations department-Manages day-to-day business administrative operations -Coordinates the research, analysis, and reporting of data for management -Executes opportunities designed to streamline costs and manpower, and drives initiatives designed to improve the Authority’s overall efficiency.

Greater Chicago Area

-Developed and introduced a new system of inventory prep that improved accuracy in counts and productivity of inventory execution associates -Developed and successfully implemented a new method of tracking specialist performance and coaching behaviors that contribute to their performance-Engineered a shift in culture around talent development and performance management, leading to the promotion of 2 salaried managers, 3 hourly managers, and 1 hourly supervisor in one year… Show more -Developed and introduced a new system of inventory prep that improved accuracy in counts and productivity of inventory execution associates -Developed and successfully implemented a new method of tracking specialist performance and coaching behaviors that contribute to their performance-Engineered a shift in culture around talent development and performance management, leading to the promotion of 2 salaried managers, 3 hourly managers, and 1 hourly supervisor in one year. -One of 12 Store Managers to receive the Chairman's Top Performer award for stores with the top sales performance in each division-Recipient of The Double Digit Comp Award, awarded to store managers who's stores achieved year over year revenue growth of 10% or greater -Collaborated with store leaders within the market to develop and deliver our Succesful Sales Behavior training, that was administered to all specialist and Sales Managers throughout the market, and will be a bi-yearly class moving forward. The intent of this training is to equip our sales team with the skill set necessary to increase close rates on higher dollar sales, grow install and commercial market share, and enrich the working experience of the associates and managers that support our mission of "Helping people love where they live". Show less

Greater Chicago Area

-Oversight of all aspects of merchandising, customer service and operations-Ownership of personnel development, performance management & customer service -Contributed to execution of several large scale remodels for key high volume stores in Chicagoland's downtown area-Developed and piloting a merchandising recovery optimization initiative to drive sales in Bed Bath & Beyond's highest penetrating and most sku intensive sub category.-Introducing a new method of baseline business… Show more -Oversight of all aspects of merchandising, customer service and operations-Ownership of personnel development, performance management & customer service -Contributed to execution of several large scale remodels for key high volume stores in Chicagoland's downtown area-Developed and piloting a merchandising recovery optimization initiative to drive sales in Bed Bath & Beyond's highest penetrating and most sku intensive sub category.-Introducing a new method of baseline business analysis in an effort to capitalize on key sales opportunities and positive trends to produce consistent YOY comp growth Show less

Illinois

-Maintain operational efficiency and consistency -PNL management-Drive execution of positive outcomes versus metrics and firm deadlines-Teach, train, and manage in highly compliance-based retail/ pharmacy environment-Participant in company Foundation For Leadership program as a precursor to being a district manager emerging leader-Managing the 5th highest volume store in an 18 store district, located within a mile of 3 Walgreens Drug… Show more -Maintain operational efficiency and consistency -PNL management-Drive execution of positive outcomes versus metrics and firm deadlines-Teach, train, and manage in highly compliance-based retail/ pharmacy environment-Participant in company Foundation For Leadership program as a precursor to being a district manager emerging leader-Managing the 5th highest volume store in an 18 store district, located within a mile of 3 Walgreens Drug stores-Develop store initiatives to drive colleague engagement and customer service Show less

Oversight of the Install Services and Specialty Sales Departments for the second highest volume store in a 9 store district. Capitalize on development opportunity, recognition, and accountability, to produce an increase in morale and production. Directly lead a team of 3 to 4 Specialty Sales Department Managers, in stores that generated $30M to $35M in sales.-Through training, development, and accountabilty, the Specialty team engineered a culture shift with regard to customer service… Show more Oversight of the Install Services and Specialty Sales Departments for the second highest volume store in a 9 store district. Capitalize on development opportunity, recognition, and accountability, to produce an increase in morale and production. Directly lead a team of 3 to 4 Specialty Sales Department Managers, in stores that generated $30M to $35M in sales.-Through training, development, and accountabilty, the Specialty team engineered a culture shift with regard to customer service, customer follow up, and selling install services in addition to in-store products-Utilized a focus on detailed customer service and follow up to produce 6.6% Installed Services Sales comp growth between 2012 & 2013.-Managed time and attendance process, and was succesful at curbing excessive negative attendance trends, allowing for greater supply of people capital to meet customer demands, and less turnover.-Developed an in-store development training for high-potential associates to ensure forward development of talent, and detailed knowledge of associate engament and financial managment practices that would allow for success upon their promotion-Served as acting store manager during vacations and in absence of actual store manager Show less

-Driving sales and mitigating shrink -Managed lumber, building materials, freight, kitchens, flooring & decor departments over 3 years-Tasked with the development of newly promoted department managers-Served as a key carrier, which included responsibilities of opening and closing store, as well as making key customer service decisions-Merchandising to execute standards, plays, and driving sales-Managed departments of 5-8 associates-Responsible for the development… Show more -Driving sales and mitigating shrink -Managed lumber, building materials, freight, kitchens, flooring & decor departments over 3 years-Tasked with the development of newly promoted department managers-Served as a key carrier, which included responsibilities of opening and closing store, as well as making key customer service decisions-Merchandising to execute standards, plays, and driving sales-Managed departments of 5-8 associates-Responsible for the development, performance, accountability and morale of store associates Show less

-Completed shrink plan for department manager-Key individual responsible for pack down of flooring and paint departments-Drove sales in flooring installs and special order blinds through comprehensive follow up and quality customer service-Responsible for generating set sales per hour, measures, and credit

Executive Leadership Development Program

Business Administration And Management, General

Education record