Malcolm D. Email & Phone Number

South Africa

City Of Johannesburg, Gauteng, South Africa

Supporting business leaders to identify and solve strategically aligned businessimprovement initiatives, with an emphasis on customer-related opportunities.

Johannesburg Area, South Africa

Responsible to define and enable a clear customer experience strategy; sustain and mature the customer focused culture; define and manage the appropriate metrics to gauge progress and ensure a return on investment; translate the voice of the customer and employees into actionable insight; drive adoption and accountability to the customer experience strategy; coordinate and facilitate customer-led initiatives to improve the long term success and sustainability of the customer and business ecosystem.

Johannesburg Area, South Africa

Work with sponsors and senior management stakeholders to resolve strategically-aligned business improvement initiatives. Lead a team to diagnose and quantify the improvement opportunity; co-design the solution with the client; implement solutions and track benefits for sustainability.

Johannesburg Area, South Africa

Process improvement using LEAN techniques, including both analysis and implementation. Responsible for leading and delivering results within a work stream of an overall improvement project as well as coaching and developing less experienced colleagues to deliver results

Johannesburg Area, South Africa

Process improvement using LEAN techniques, including both analysis and implementation

Johannesburg Area, South Africa

Constantly evaluate improvement opportunities for the business. Monitor and evaluate financial drivers. Define strategy and set budgets in conjunction with management team.

Johannesburg Area, South Africa

Maintain partner relationships. Understand how the partners businesses operate within the industry/market and assist to develop growth strategies. Underwriting risk analysis including risk modelling and scenario planning, as well as financial analysis.

Certified Customer Experience Partitioner, Customer Experience Management

Create and nurture a customer-centric culture, through behaviours, practices and standards that encourage all employees to focus.

Certified Customer Experience Practioner, Customer Experience Management

Create and nurture a customer-centric culture, through behaviours, practices and standards that encourage all employees to focus.

Bachelor Of Commerce - Bcom.Hons, Economics And Finance

Education record