• Performed close-out of cellular tower wireless communication installations.• Using MS Excel, Foxit PDF Editor, and Dropbox, I documented the installation of antennas and radios by various tower installation crews.• Maintained record of multiple radio frequencies and technology bands related to tower equipment installation.

• Assisted with the Pennsylvania Dept. of Labor & Industry (DLI) transition to the country’s second-largest modernized user interface (UI) system for public use, created by Geographic Solutions.• Managed a group of 46 call agents over the duration of the project, requiring regular team updates, trainings, meetings, and performance reporting.• Handled all manner of incoming and outgoing calls related to Pennsylvania DLI unemployment compensation benefits in a virtual environment (project increased call handling by over 91%).• Utilized Genesys Cloud telecommunications software to manage various call center-related functions.• Utilized VMware cloud computing software to maintain systems and software connectivity.• Performed multiple call center functions as an agent, team lead, and IT support.• Leveraged Microsoft Teams for communication, content sharing, training, and learning.• Produced daily reports to communicate levels of staff productivity and performance.• Utilized Genesys Pulse and SpeechMiner for agent and performance monitoring audits to ensure continuous staff improvement and adherence to performance standards.• Identified and fully resolved various software technology and system errors.• Regularly de-escalated and resolved multilayered and complex claimant issues.

• Operated state-of-the-art machinery that precisely presses and slices slabs of pork bellies/bacon. • Assisted team members with the production of various meats to achieve daily production goals.• Rotated to various production lines to help achieve daily production goals.• Performed hourly quality/safety checks to ensure a high level of food quality and safety compliance.• Completed performance reports to record levels of daily production.

• Manipulated various knives to make precision cuts to meat on a moving production line.• Made precision cuts to remove bone and create premium cuts of meat.• Maintained efficient rate of cuts to keep a high level of productivity.• Utilized various PPE to perform all work as safely and as efficiently as possible.

• Greeted all customers and provided them with prompt, courteous service, and assistance. • Utilized computer systems to create, download, monitor, modify and update online customer orders.• Used wireless mobile handheld devices to locate and select various grocery items purchased online by customers.• Maintained grocery item selection quota in adherence to store expectations.• Quickly developed a working knowledge of the various types of products carried in the store.• Substituted comparable items when a customer's item was out of stock, applying excellent communication skills via phone and in person. • Accurately collected proper payment and processed all forms of payments (i.e. cash, credit & debit cards, checks, coupons, vouchers, gift cards, etc.).

• Worked on a conveyor production line, trimming meat from 10,000 carcass heads per day.• Maintained custom knives to ensure precise and efficient cuts of meat.• Used multiple layers of personal protective equipment (PPE) to ensure personal safety and to prevent workplace injuries.• Prioritized workflow speed, the accuracy of cuts, efficiency, and productivity to prevent bottlenecks and stops along the production line.• Adhered to a strict schedule of work breaks to maintain timely operation of the production line.

• Served as liaison between business (P&L) and technical stakeholders while managing development lifecycle of software applications designed to facilitate the sale, operation, and maintenance of commercial turbojet aircraft engines.• Evaluated stakeholder objectives to create and execute project plans for the development of web-based applications with multiple user interfaces (UI's).• Communicated needed application functionality requirements to teams of developers.• Conducted performance testing to ensure proper function of newly developed applications.

• Performed localization (L10N) of Mechanical Computer-Aided Engineering (MCAE) software to prepare it for distribution in foreign and international markets.• Performed quality assurance checks and reviews of application UI to ensure proper display accuracy for each respective international market.

• Managed budget and daily operation of a $15M municipal public transit service for the Southern Ohio Regional Transit Authority (SORTA).• Successfully achieved monthly profit and loss (P&L) objectives through use of total quality management techniques.• Held various transit and call center management positions in four different states over eight-year span, absorbing increased operational and financial management responsibility.