Malcolm E Nowlin Email & Phone Number

Florida-Based Motivational and Transformational Keynote SpeakerMy mantra is: Move Forward Together. In everything I do and in everything I say, it's always about working together to achieve the maximum results.​ I love people, and I love what we can accomplish together. You can expect everything that has formed and shaped my life to help you, your organization, and your people thrive.

Pittsburgh, Pennsylvania, Us

Evangelizing the PBGH message and carrying the vision to relevant decision makers throughout the corporate community. Works with leadership to strengthen messaging around themed content and develop strategy to socialize and “get the message out.” Works with marketing resources to create relevant materials for presentation and publication. Works with team to create marketing and business development campaigns as well as tracking and metrics. Deliver quantifiable results and responsible for promoting the full range of PBGH and PBGH Services offerings including group benefits and sponsorships (to both new customers as well as upselling current). Presentation to key stakeholders on key PBGH programs and issues (mix of solo presentations, speeches, panel discussions with partners, etc.) Provide superior customer service on a day to day basis and act as an account manager in resolving customer issues. Act as the Voice of the Customer. This includes creating feedback loops (surveys, discussions) so PBGH Leadership understands stakeholder issues and can improve programming and content. Bring additional new business opportunities and partnerships to PBGH for evaluation that fit within its mission and vision. Attend and lead internal and external strategic and tactical discussions. Use a consultative approach to understand customer's business needs, issues, strategies and priorities to deliver value-added PBGH solutions. Manage growth funnel to analyze and manage pipeline activity and monitor business development activity against assigned quotas.

Providence, Rhode Island, Us

Created a Service Environment. Built and promoted branch identity, drove sales and promoted overall ownership and accountability for improving customer service and branch success. Managed a High Performing Team. Showed accountability by taking ownership of the business and willingness to make customer-focused decisions when needed. Provided sales leadership to ensure franchise growth. Lead by example, through accountability, reward and recognition to drive outstanding sales and service results. Ensured our customers were extremely satisfied with every interaction – made it memorable and the best part of their day. Coached and Developed to Drive Results. Assisted colleagues in achieving their developmental goals and career aspirations. Brought a positive energy and confidence to Citizens every day.

Providence, Rhode Island, Us

Drove sales through service. Built and promoted branch identity, drove sales and promoted overall ownership and accountability for improving customer service and branch success. Managed a High Performing Team. Showed accountability by taking ownership of the business and willingness to make customer-focused decisions when needed. Ensured our customers were extremely satisfied with every interaction – made it memorable and the best part of their day. Coached and Developed to drive sales results: Assisted colleagues in achieving their developmental goals and career aspirations. Brought a positive energy and confidence to Citizens every day.

Providence, Rhode Island, Us

Worked closely with new and existing customers to understand their financial needs and deepen relationships. Provided recommendations and assisted customers with a wide-array of financial solutions to satisfy their spending, saving and borrowing needs. Leveraged problem-solving and strong communication skills to resolve customer issues. Collaborated with branch colleagues and partners to support and refer customers with more complex financial needs. Opened new accounts and performed teller transactions to meet the needs of the customer. Ensured compliance with all financial policies, procedures and regulatory requirements. Achieved outstanding performance by providing superior relationship banking and customer service. Was the face of Citizens Bank, presenting a professional, friendly and helpful appearance with every interaction.