Malcolm Fox Email & Phone Number

Sandiacre, England, Gb

Nottingham, England, United Kingdom

BSG provides world class leading UV disinfection solutions, through OEM partnerships, distribution channels and manufactures representatives

East Midlands

Regional Sales Manager of the East Midlands

Nottingham, England, United Kingdom

Enjoyed numerous promotions from sales consultant, to club sales manager, regional sales manager to regional trainer & national sales projects & operations manager. 700K members, 700 employees, 45 regional teams & 140 health clubso Championed delivery & service across the business, providing critical support at C-Suite level, to regional & senior management teamso Identified process improvements, implemented automation, integrated workflows & delivery substantive added… Show more Enjoyed numerous promotions from sales consultant, to club sales manager, regional sales manager to regional trainer & national sales projects & operations manager. 700K members, 700 employees, 45 regional teams & 140 health clubso Championed delivery & service across the business, providing critical support at C-Suite level, to regional & senior management teamso Identified process improvements, implemented automation, integrated workflows & delivery substantive added efficiencies throughout the organisation including improving internal communicationo With expert membership products & service knowledge, took on added responsibility as first of port for all escalated matters, service, employee or membership relatedo Added value across property, IT, BI, legal & marketing with specific input into terms & conditionso Embedded a focused common goal of service delivery & internal communication across all internal departments & health clubs (national), revitalising service outcomes & membership increaseo Formalised operating manual inline with HR and operational procedureso Boosted sales/marketing campaigns & outcomes through regular meetings with health club managers, sharing best practiceo Maintained master data services (MDS) in respect of adding/removing products & all associated menusReportingo Collating & analysing reports - trends, campaign ROI, anomalies, trends, staff movement, training etco Detailed sales forecasting & actual reporting per club / per consultant & per product, using BI to manipulate datao Commission reviews, incentive analysis & reviewo Determining methods/initiatives to narrow the gap between forecast & actual salesBudget Managemento P&L for sales & budget management for all sales development projectso Cost management of Microsoft licences – valued at £1m Show less

o Accountable for all business-critical sales projects utilising agile & waterfall methodologies, ensuring alignment of appropriate solutions architecture with business strategyo Owned process tools & metrics related to project managemento Prescriptive communication with IT ensuring campaigns were clearly interpreted/implementedo Rolled out MS Dynamics integration across an identified pilot group of 7 health clubs, selecting own team of project partners & technical… Show more o Accountable for all business-critical sales projects utilising agile & waterfall methodologies, ensuring alignment of appropriate solutions architecture with business strategyo Owned process tools & metrics related to project managemento Prescriptive communication with IT ensuring campaigns were clearly interpreted/implementedo Rolled out MS Dynamics integration across an identified pilot group of 7 health clubs, selecting own team of project partners & technical specialistso Onboarded the pilot group moving from no database for prospect memberships to a fully functional automated CRM, requiring extensive onboarding & change management, engaging with all employees at club levelo Set up a specialist call centre of 8 FTE customer service advisors to support 140 health clubs, from business planning & strategy, IT & telecoms infrastructure to recruitment & training; developed a high functioning talent pool with excellent sales abilityo Revitalised employee uniforms for 3500 staff from supplier approval through to roll out across all health clubso Sourced an alternative supplier for background checks/criminal clearance to ensure 100% safeguarding in clubs, negotiated rates & service level agreement (SLA), reducing lead time to meet compliance standards, ensured all stakeholders were on board & new procedures were followedo Logistics control, end to end management Show less

o Created, updated, reviewed & managed learning & develop plan, facilitating training for all employees across health clubso Review of national KPIs, targets & balanced scorecard, driving achievement & removing barriers to deliveryo Developed full range of training material including scripts with phased roll following gap analysis, further developed induction training, leadership & highflyer specific training moduleso Continued site training & rotational visits to clubs to embed… Show more o Created, updated, reviewed & managed learning & develop plan, facilitating training for all employees across health clubso Review of national KPIs, targets & balanced scorecard, driving achievement & removing barriers to deliveryo Developed full range of training material including scripts with phased roll following gap analysis, further developed induction training, leadership & highflyer specific training moduleso Continued site training & rotational visits to clubs to embed practiceso Took a new call centre set up & training service advisors to support 140 health clubso Supported the development of the Sales Academy Show less

o Management & support of all clubs within region o Rapport building with internal team, corporate partners & various stakeholderso Excellent understanding of sales metrics, KPI’s, leading teams via data analysis & goal achievemento Mentoring, coaching & leading through hands on approacho Strategic review, planning & management of region to align with strategic organisational goalso Reporting building & presenting future opportunities for accurate sales… Show more o Management & support of all clubs within region o Rapport building with internal team, corporate partners & various stakeholderso Excellent understanding of sales metrics, KPI’s, leading teams via data analysis & goal achievemento Mentoring, coaching & leading through hands on approacho Strategic review, planning & management of region to align with strategic organisational goalso Reporting building & presenting future opportunities for accurate sales forecastingo Following gap analysis, initiated training programmes to further develop consultants & drive saleso Recruitment & growth plan ownership for new & current team members Show less

o Manage all projects related to the sales departmento IT supporto Regional structural support & management as required

o Successful achievement of club sales targetso Personal development of all consultantso Recruitment & trainingo 2IC to regional sales manager

o Retail store operations & sales team management

United Kingdom

o Focused on increasing membership sales & retention

United Kingdom

o New health exclusive health club start-up, responsible for all operations processes including health & safety, training of all employees

United Kingdom

Education record

Short Course, Business Systems Analysis

Contextualising Business Systems analysis, Analysing current business systems, Recommending alternate business systems, Eliciting.

Education record

Key Subjects: Framework, Strategic, Development and Upliftment, Processes, HR, Time, IT, Cost, Procurement, Risk, Quality.

Facilitation, Learning And Development

Making sense of OBET, Facilitate learning using variety of given methodologies – plan / prepare / facilitate / evaluate, Prepare Learning.

National Diploma Retail Business Management

English Communication, Business Management, Retail Business Management, Consumer Behaviour, Logistics, Shopping Centre Management.