Malcolm Gillette Email & Phone Number

Jacksonville, Florida, United States

•Analyzes system performance and infrastructure functionality ensuring safe operations of multi-million-dollar transportationequipment.•Utilizes telecommunication equipment, information systems, and data transfer applications enabling mobilization of assets.•Partners with 12-person engineering/technician team to synchronize positioning of high-value resources optimizingequipment movements.•Plans and coordinates switch operations connecting equipment with 14 intermodal terminals and 8 international locations.

Montgomery, Alabama, United States

•Completed rigorous US Air Force cybersecurity training course with studies and practices focused on information systemmanagement, IT fundamentals, security operations, threat detection, and incident response.•Collaborates with cross-functional team in executing cybersecurity protocols safeguarding multi-billion-dollar DoDinfrastructure, complex networks, and information systems supporting global operations.

Jacksonville, Florida, United States

•Piloted 4-person team in executing project lifecycle management enabling services and product installations ranging from$70K to $500K valuations.•Controlled $1M equipment and resources driving product accountability, quality, and readiness guaranteeing full systemmigrations for clients.•Oversaw vendor management and contractor performance heightening quality assurance (QA) and quality control (QC) ofproduct implementations.•Conducted maintenance and troubleshooting on IT equipment, information systems, and logistics platforms guaranteeinginfrastructure security and operability.

Lackland Afb, Tx

•Led 2 direct reports and 4-person team in supporting 27-person staff across 5 business segments for enterprise’s largest legal operations center.•Leveraged DoD information systems in entering and securing highly sensitive data supporting federal government legal processes, document management, and client inquiries.•Provided frontline customer service support; engaged 30 clients daily in fast-paced, high-volume environment.•Assessed and analyzed confidential records and secured personal data in processing digital products, classified records, and federal documents.•Performed needs analysis, case management, and records management functions ensuring compliance in heavily regulated field.