Malcolm Hewitt Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

In my role as Senior Project Support Officer, I was responsible for providing second-level assessment and approval of claims, ensuring the accurate and timely processing of claims for participants of the Community Pharmacy Programs administered by the Pharmacy Programs Administrator (PPA) on behalf of the Australian Government Department of Health and Aged Care. Reporting to Program Leads and Project Managers, I assisted in managing Support Centre Operators to efficiently administer these Programs.

Melbourne, Victoria, Australia

In my role as Project Support Officer for the Pharmacy Programs Administrator (PPA) project, I delivered exemplary first-line support and service to participants of Community Pharmacy Programs, which the PPA administers on behalf of the Australian Government Department of Health and Aged Care.

Wollongong, Australia

In this role, I coordinated the day-to-day operation of a busy dispensary while maintaining excellence in customer service and industry standards. I was responsible for dispensing medications, submission of claims, administrative duties, and stock control while being the conduit of information and processes between Pharmacists and Locums on alternating shifts. I communicated directly with other healthcare professionals and patients in obtaining medical information and providing healthcare solutions. A key achievement in this role was being the recipient of the Sigma Healthcare NSW/ACT Pharmacy Assistant of the year award in 2021.

Melbourne, Australia

At Amcal I was responsible for a wide range of tasks, including dispensing medications in a busy dispensary while maintaining excellence in customer service and industry standards. In addition, I coordinated the sleep apnoea testing program, while managing several product categories of complementary medicines, involving stock control and merchandising.

Melbourne, Australia

As a Branch Manager, I lead the day-to-day operations of a busy bank branch in the Melbourne CBD. My responsibilities included developing business plans and attaining sales goals; delivering exceptional customer service; growing revenue through increased lending activity; process reengineering; staff development; and high-level audit and compliance management. Providing great leadership and team management with efficient strategy was the core of my role.A key achievement in this position was being the recipient of the CUA Values Award for alignment to the company’s values of Care, Create, and Contribute, for the 2016/2017 financial year.

Victoria & Western Australia

As a Team Assistant, I was responsible for providing administrative assistance to various internal and external stakeholders across Victoria and Western Australia. I also provided strategic and accurate information about these regions such as daily sales figures and staff activity/behaviour summaries to two Regional Sales Managers. As an extension of this role, I championed culture and engagement practices for the region, assisting in achieving a score of 92% staff engagement in 2015 - the highest ever score company-wide at the time.

Melbourne, Australia

In the role of Retail Manager, I lead the day-to-day operations of a high-volume Pharmacy located within a medical practice in the northern suburbs of Melbourne. I lead a team of 15 staff of Pharmacists and assistants to improve sales, implement efficiency and overall growth with strategic planning and vision.A key responsibility was to ensure all wages, overheads, and stock on hand within the pharmacy were managed effectively to continue the growth of the business.As the leader of the team, it was also my responsibility to recruit, train and coach team members to achieve success and provide exemplary service and health outcomes for patients by using a lead-by-example approach.

Queensland, Australia

In this role, I provided photofinishing solutions including traditional film services and photographic restorations, through to modern-day professional RA-4 printing. I was also responsible for all machine servicing and maintenance, along with brand management, local area marketing, and promotions.I took great pride in managing a photo lab with over 80 years of history in providing high-quality services to clients, in which I was able to grow even further with the addition of more services and knowledge.

Queensland, Australia

At Guardian I was responsible for a wide range of tasks, including dispensing medications in a busy dispensary while maintaining excellence in customer service and industry standards.

Diploma

Certificate Iv

Education record