Business development and delivery of HR advisory consulting services to global clients including: Global HR and Payroll IT/Operations Strategy; UK Government Agency Recruitment, On-boarding and Retention strategy & process; Global HR Transformation; HR operating Model and sourcing strategy; HRIT Risk management; Crisis and business continuity management (BCM); compliance with data protection/privacy legislation

Responsible for the design and delivery of a pan European Shared Service Delivery model for Finance, Administration, HR and payroll for CSC EMEA with revenues of ca. $4bn p.a. and employing 22,000 employees in 5 regions / 23 countries in IT outsourcing and software projects. Reporting to the CFO and SVP HR for EMEA, the key challenge of the role is to deliver transformation from country-focus to Europe/Global-focus at minimum cost. Achievements• Produced a route map for creation of a pan European delivery model• Created the business case for off-shoring to a Central European location• Implemented Human Capital Measurement through creation of a dashboard of financial and demographic data.• Supported inbound and outbound due diligence including TUPE requirements of a potential sale/acquisition.• Supported CSC’s business development activity focused on Shared Services for Government commercial clients.• Produced proposals for managing the complexity of 16 payrolls with 100+ permutations of terms and conditions of the largely TUPE transferred workforce in the UK.

Responsible for providing consultancy on HR transformation and supporting preparation of global business transformation outsourcing (BTO) bids. Achievements• Enabled an automotive client to design a centre of expertise model balancing global vs local requirements within an HR transformation programme.• Enabled a European government HR Shared Services programme to be re-energised around overall service delivery rather than merely technology implementation.• Solution architect for payroll and workforce administration for two outsourcing bids in the pharma / FMCG sectors including planning TUPE staff transfer..

Executive responsibility for the HR Shared Service Centre (SSC) with ca. 400 people and annual operating budget of ca. £11M delivering Personnel, Payroll and Pensions services to 65,000 employees, 37,000 pensioners and 89,000 deferred pensioners. Created the HR Shared Services Centre and implemented SAP HR and Payroll and Siebel CRM to serve Barclays UK and overseas employees. Achievements• Implemented SAP HR and Payroll to time and budget and reduced ROI from 9 to 7 years.• Centralised the work of 660 people to the SSC, achieving 56% headcount saving and £7M annual cost saving a full year ahead of schedule.• Included into the programme the insourcing and administration of the TUPE transfer of 8,000 addition staff from the merger with Woolwich building society.• Implemented Siebel CRM to support the SSC enabling multi-client service delivery, operational management information and activity based costing of services.• Engendered a customer-centric, commercial ethos across the SSC.• Achieved service stabilisation within three months of going live.• Directed the programme which enabled Barclays to decide not to outsource its Shared Services organisation• Winner of the HR category of the 2003 Management Consultants Association (MCA) Business Best Practice Awards.

A number of Senior Roles including:-Business Partner - 1999 - 2001Alliance HR Consultant - 1998 - 1999HR IT and Operations Manager - 1994 - 1998Quality Manager - 1992 - 1994TQM Facilitator - 1989 - 1992Executive Engineer - 1985 - 1989