Malcolm Hinton Email & Phone Number

District Heights, Md, Us

Washington, District Of Columbia, United States

Washington Dc-Baltimore Area

District Heights, Maryland, United States

· Performed troubleshooting for the PRISM and WorkSmarter databases· Communicate and coordinate solutions for Contract Specialists, Vendors, Project Managers, and other Help Desks under the Department of Human Health and Services· Entered and executed different database SQL queries to locate, access, edit, and update data in the WorkSmarter database.· Constructed knowledge based guides that will educate consumers on how to effectively perform certain tasks within the database.· Hosted training sessions for clients on a screen-share basis to ensure consumers were able to retain the information given to them· Coordinate with team members to close 250 Help Desk tickets on a monthly basis. · Assisted with training new hires, handling specialized assignments per the request of the Project Manager· Assist each government official with their needs to achieve highest standard of customer satisfaction· Ensure that each Requisition, Invoice, Contract, and Task Order has passed validations and is cleared for release to the respective vendor

District Heights, Maryland, United States

· Plan, initiate, and manage technology-based installation projects for concession-based clients from the NBA, NFL, MLB, & NHL. · Coordinate with customers to design project scope and objectives and ensure achievement of same within required timeframe and monitor completion of all projects.· Configure the web, mobile, and software database throughout the scope of the project. Coordinate and instruct administration on how to access and utilize the technology for their performing operations; using the hardware and resources provided by Appetize. · Assist customers in optimal utilization of all software tools and provide technical assistance implementation of all projects.· Configure network IPs for printers, tablets, and mobile devices to ensure the most optimal efficiency.· Provide training to concession and retail managers so that they are able to utilize the database provided for their cash management systems.· Troubleshoot and ticket any malfunctioning hardware. Input issues into the JIRA software for record management purposes. · Coordinate with employees and customers and ensure all project completion within required timeframe and according to contract.

Silver Spring, Maryland, United States

· Assisted with the development, administration, implementation and documentation of sponsor accounts and related coding data; regarding project-specific quality control.· Responsible for processing annual reports, safety reports, administrative changes, clinical (and non-clinical) information, statistical analysis plans, labeling changes, manufacturer reports, and protocol changes. · Delivered documents to reviewers and shred returning documents that have been received and noted in the system.· Access to classified sponsor, drug, and patient information entered into the DAARTS database.· Input all sensitive data and accounting information into the databases and electronic files· Handled information requests and performed clerical functions such as preparing correspondence, receiving clients, arranging conference calls, and scheduling meetings.· Administered all records management program components.· Performed all work in accordance with records management work practices and procedures.· Managed inventory of all archived records and updated same on a regular basis.· Cleaned out obsolete records in coordination with appropriate work teams.· Ensured adherence to all record protection audits.· Contributed to long-term information system strategy development.· Handled litigation and discovery document preservation notices.· Coordinated documentation logistics for over 1,000 case files per week to support· Reduced cost-per-box of off-site documentation by developing and implementing a more streamlined system to deliver, track, store and destroy files· Prevented legal breeches by destroying documents in a timely, correct and efficient manner· Coordinated physical logistics for a move to a new building for approximately 320 personnel

Raleigh-Durham, North Carolina Area

· Prepared and reviewed proposed disciplinary and non-disciplinary adverse employment actions such as letters of suspensions, admonishments, reprimands, removals and performance improvement plans.· Negotiate policies and practices with referral agencies and potential clients.· Assess client eligibility and needs assessment through interviewing process.· Participate in client intake decisions and sends out notification of acceptance or denial.· Ensures that eligibility criteria is clearly communicated and appropriate documentation is secured· Manages intake information and initial progress notes in the company database.· Responsible for providing goal directed training to enable individuals diagnosed with a serious mental illness to achieve and maintain community stability and independence in the most appropriate, least restrictive environment. · Provided vocational skill building services focus on functional skills and appropriate behavior related to the individual’s health and safety.· Developed Personal Care Plans, Crisis Control Plans, Treatment Authorization Requests, and Coordination of Personal Care documents. · Conducted face to face interviews with consumers to assess their reasons for obtaining treatment services.· Responsible for securing consumer data and information into LME systems. · Pre-screened clients referred by physicians for home health needs, eligibility, and homebound status, if appropriate. · Collaborated with the case manager to expedite discharges and screen admission requests.