Malcolm Inge Email & Phone Number

Charlotte, North Carolina, United States

• Partner with leaders to facilitate huddle process; focus on claims performance excellence, ensuring alignment with organizational goals and objectives.
• Conduct observations of claims processing activities to identify areas for improvement and ensure adherence to established standards.
• Develop and deliver training sessions tailored to enhance skills and knowledge related to claims processing and performance optimization.
• Serve as a coach, providing guidance and support in… Show more
• Serve as a coach, providing guidance and support in implementing and maintaining leader standard work protocols.
• Collaborate with cross-functional teams to implement best practices and drive continuous improvement initiatives.

Charlotte, North Carolina, United States

• Leads strategic and operational planning to achieve business goals by fostering innovation, prioritizing initiatives, and coordinating the evaluation, deployment, and management of current and future capabilities and.
• Serves as an advocate for business needs and priorities within the transformation program.
• Champions the project within the organization and among the senior leadership team.
• Translates the organization’s strategic direction and… Show more
• Translates the organization’s strategic direction and provides day-to-day business direction to the project team.
• Provides and/ or facilitates sign-off on key project deliverables (business requirements, UAT results, etc.).

Charlotte, North Carolina, United States

• Analyzes and develops strategy for the organization’s training and claim handling issues.
• Evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action.
• Develops and implements methods and procedures for monitoring team and individual work activities, to inform management of status of those work activities.
• Recommends measures to improve methods, performance, and quality of service, and suggests changes in working conditions to… Show more
• Recommends measures to improve methods, performance, and quality of service, and suggests changes in working conditions to increase efficiency. Show less

Charlotte, North Carolina, United States

• Lead a group of team leads to manage a total scope of 90 team members.
• Defines, analyzes, and tracks department, section, and/or unit measures
• Analyzes unit reports and supports the achievement of business unit objectives
• Oversees the resolution of highly complex customer conflicts or issues
• Oversees the negotiation of highly complex claim settlements
• Oversees response to highly complex arbitrations contentions

Charlotte, North Carolina

-Leads and develops a team of representatives/specialists ensuring the quality, accuracy, and timely resolution of claims that may include high exposure/complex cases. -Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.-Promotes claims customer service excellence by building empathy and passion for.

Charlotte, NC

-Investigates, determines coverage of loss and adjusts all elements of Property Loss claims.-Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues V3 checks to policyholders where possible. -May work with a Liberty network contractor in the appraisal process. Independently scopes moderate losses.-Explains coverage of loss.

Charlotte, North Carolina Area

-Perform telephonic case management of Workers Compensation claims that are assigned. -Contact injured worker, employer and medical providers in a timely manner to gather relevant info to assist in the investigation and evaluation of the claim. -Manage to conclusion all lost time claims with 6 months duration or less.. -Manage files with an emphasis on.

Charlotte, North Carolina Area

-Conduct initial investigation of lost time claims to resolve compensability, coverage and offset issues on new notices. -If controverted or coverage is unconfirmed, retain and manage assigned claims to conclusion. -If non-controverted and coverage is confirmed, refer claims to Unit Manager for assignment to a Case Manager. -Conduct complete investigation.

Charlotte, North Carolina Area

-Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.-Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.-Provide excellent customer service to meet the needs of the insured, agent and all other.

Charlotte, North Carolina Area

-Reviewed Casualty Claims to ensure Best Claims Practices are being used by Claims Managers and Associates. -Performed quarterly Quality Assurance Reviews and Calibrations with Claims Managers.-Provided coaching and feedback to Claims Managers and their direct reports.-Audited injury and non-injury claims in various states according to each state’s.