Malcolm Jamison Email & Phone Number

US-MD-Home Office

9210 Corporate Blvd., Ste 350 | Rockville, MD 20850

• PROTEK / Hilton Corporate – McLean, VA (Current)
• Level 2 Tech Support person (some level 3 duties).
• Provide Help Desk and Desk Side Support for our internal clients, contractors and Executive Corporate staff including remote, telephone, and email support
• Answer calls on technical issues and resolve user problems.
• Work with engineers to troubleshoot and detail difficult problems when needed
• Maintain documentation for IT Service Desk Items using Service Now Ticketing System.

Hyattsville, Maryland Area

• Currently studying materials for the ITIL v3 Foundations Certification test.

Washington D.C. Metro Area

• Install software, modify and repair hardware and resolve technical issues
• Provide base level IT support
• Display courtesy and strong interpersonal skills with all customer interactions
• Develop quick reference guides to assist end-users with challenging software application features
• Manage Windows workstations including desktops, laptops and tablets
• Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches

Washington D.C. Metro Area

• Teaching students all subject material from PreK4 through 8th grade
• Experience in working with children suffering from Autism
• Assist with daily administrative operational duties (Lunch, playground duties, etc.)
• Working with special needs, intervention and BES children for past 2 summers for ESY Program

Gaithersburg, Maryland

Alexandria, VA

• On boarding / Off boarding; compensation, benefits, payroll
• Data Calls / Respond to Solicitations
• Perform proofs for compliance matrix for contract bidding
• Provide administrative hours and leave reports for CEO.
• Provide scheduling and recruitment and staffing assistance
• Created and organized team building events to promote employee relations

Washington D.C. Metro Area

• Provided superior customer service with over 1200 guests while maintaining a 4.9 rating out of 5 stars

Provided direction and set priorities for store team of 300 employees in a high volume location. Identified and communicated sales tactics and strategic direction implementing sales strategies and new initiatives;Developed business leaders using talent management tools, including, leadership expectations, leadership status, Goal Alignment Proficiency.

Perform product research for equal or greater value versions of various products and services for the purposes of procuring a more suitable product to fill both DC Government and Federal Government Contracts as well as for all branches of the Military. Considering these types of contracts are sometimes unique in that they have specific requirements and.

Assigned to DTP Shell Enclosures, which is the new silver line of the metro that encompasses 5 metro stations. Conducted productivity reports of subcontractors to ensure timely completion of the scope of work assigned.

Provide assistance to the Student, Faculty and Staff population with installation, configuration and repair of computer equipment and their related peripherals as well as software related issues as it relates to both the Windows and Macintosh operating system platforms. Assist with the re-imaging of computers and monitoring computer labs throughout the.

B.B.A, Business Management / Supply Chain Management

Activities and Societies: Captain of Diving Team / Swim Phi Swim

H.O.P.E. Project It Help Desk Certification, Comptia A+(Obtained) / Comptia Security + (Expected September 2019)