Malcolm Jamison Email & Phone Number

Us-Md-Home Office

9210 Corporate Blvd., Ste 350 | Rockville, Md 20850

PROTEK / Hilton Corporate – McLean, VA (Current)• Level 2 Tech Support person (some level 3 duties).• Provide Help Desk and Desk Side Support for our internal clients, contractors and Executive Corporate staff including remote, telephone, and email support• Answer calls on technical issues and resolve user problems. • Work with engineers to troubleshoot and detail difficult problems when needed• Maintain documentation for IT Service Desk Items using Service Now Ticketing System.• Point person on getting new hires set up with computers, phones. electronic RSA Tokens.• Knowledge of phone systems (Voip)• Provide excellent customer service.• Up and load approved software such as operating systems, instructional and office automation applications and related technologies• Assist and provide technical support for users during technology deployments, system upgrades, enhancements and other technical projects.

Hyattsville, Maryland Area

• Currently studying materials for the ITIL v3 Foundations Certification test.

Washington D.C. Metro Area

• Install software, modify and repair hardware and resolve technical issues • Provide base level IT support • Display courtesy and strong interpersonal skills with all customer interactions • Develop quick reference guides to assist end-users with challenging software application features • Manage Windows workstations including desktops, laptops and tablets • Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches • PC refresh and migration Windows 7/8.1 and 10 • Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging and desk side• Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network) • Perform Active Directory tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines • Create and manage network accounts to include granting access to secured file shares • Manage bench and IT inventory • Provide level 2 end-user technical support for Windows 8/10, Microsoft office, network connectivity • Manage Windows 7/8/10 workstations • Troubleshoot Wi-Fi and Ethernet networking issues

Washington D.C. Metro Area

• Teaching students all subject material from PreK4 through 8th grade• Experience in working with children suffering from Autism • Assist with daily administrative operational duties (Lunch, playground duties, etc.)• Working with special needs, intervention and BES children for past 2 summers for ESY Program

Gaithersburg, Maryland

Alexandria, Va

• On boarding / Off boarding; compensation, benefits, payroll• Data Calls / Respond to Solicitations• Perform proofs for compliance matrix for contract bidding• Provide administrative hours and leave reports for CEO.• Provide scheduling and recruitment and staffing assistance• Created and organized team building events to promote employee relations• Active utilization of Office 365, Procast and Trinet systems for HR and Payroll functions

Washington D.C. Metro Area

• Provided superior customer service with over 1200 guests while maintaining a 4.9 rating out of 5 stars

Provided direction and set priorities for store team of 300 employees in a high volume location. Identified and communicated sales tactics and strategic direction implementing sales strategies and new initiatives;Developed business leaders using talent management tools, including, leadership expectations, leadership status, Goal Alignment Proficiency (GAPs), etc. by actively participating in performance management process which include recognizing, coaching and providing feedback through writing and counseling.Ensured compliance in key operating issues (audits, loss prevention, policy, procedures);Develop team leaders through assessment, provision of recognition, feedback and coaching for monthly “top performer” and “needs support”.Participated on various store assignments to provide HR support and to monitor activities and completion of store goals.Actively engaged in personnel management, assessing and selecting top talent at the hourly team member level by providing recognition, written and oral feedback, and corrective action on a daily basis.Researched and resolved guest concerns promptly and share best practices.Managed new roll-outs and delivered timely and accurate operational changes; developed and implement solutions to problems.Analyzed schedules to ensure proper staffing levels met the business needs.Managed food quality in all Target Café and Starbucks by ensuring the team is ordering truck to shelf, following recipes, displaying, holding, date marking and storing food items to specifications; ensured all production tools (e.g., oven programs) were fully utilized by teamsAppropriately prioritized to drive continuous improvement in the areas of the profit formula to impact total store profitability and company Earnings before Interest and Taxes (EBIT).Partnered with corporate in-stocks merchandisers to ensure in-stocks are maximized through daily replenishment and pulls were completed in a timely manner.

Perform product research for equal or greater value versions of various products and services for the purposes of procuring a more suitable product to fill both DC Government and Federal Government Contracts as well as for all branches of the Military. Considering these types of contracts are sometimes unique in that they have specific requirements and rules with regards to procurement, I have been charged with utilizing the specifications provided and working in conjunction with contracting officers and product specialists to provide the proper line items to fit the specific need of my end users. It has been my responsibility upon being awarded a contract to provide traceability, procure the line items requested by my end users from authorized suppliers, manufacturers and dealers, make sure my suppliers adhere to the proper packaging procedures in accordance with the contract requirements ie; Labeling, RFID Tags, Packaging etc., performing the necessary logistic planning procedures to get the line item to my end users within the time-frame stated in the solicitation, follow up to make sure they are completely satisfied with the product and services we have provided and obtain payment by submitting purchase orders for the corresponding accounts receivables.

Assigned to DTP Shell Enclosures, which is the new silver line of the metro that encompasses 5 metro stations. Conducted productivity reports of subcontractors to ensure timely completion of the scope of work assigned.

Provide assistance to the Student, Faculty and Staff population with installation, configuration and repair of computer equipment and their related peripherals as well as software related issues as it relates to both the Windows and Macintosh operating system platforms. Assist with the re-imaging of computers and monitoring computer labs throughout the School of Business which consists of approximately 8 labs.

B.B.A, Business Management / Supply Chain Management

Activities and Societies: Captain of Diving Team / Swim Phi Swim

H.O.P.E. Project It Help Desk Certification, Comptia A+(Obtained) / Comptia Security + (Expected September 2019)