Malcolm John Email & Phone Number

Middle Island, NY, US

Woonsocket, RI, US

• Responsible for the total leadership and strategic operation of the front store and pharmacy.
• Develop and implement strategic plans to maximize sales and profits.
• Assess store needs and make changes to assignment and priorities based on present volume of business, peak business periods, receipt of low inventory, sales and merchandising opportunities, and other factors deemed.
• Drives the store execution and performance while building consumer loyalty by providing excellent customer service.
• Teach and motivate employees on delivering day to day excellent customer service and ensure highest level of customer service is delivered; assist in customer service activities when training employees or dealing with.
• Review all weekly and monthly reports pertaining to the store sales, customer service, staff training progression, vendor and truck deliveries, register transactions and shrinkage.

Framingham, MA, US

• Partnered with Senior Level Management to host conference calls, in-person meetings and to provide peer coaching to newly on-boarded General Managers.
• Drives profitable sales and margins while reducing variability and improving performance YoY.
• Supervise employees engaged in sales work, taking of inventory, daily sales deposits and keeping operating records accurate.
• Trained and supervised employees while achieving significant improvements in their productivity.
• Assisted associates with customer technical support.
• Embrace new initiatives quickly, leads by example and coached others to do the same and able to flex style to most effectively impact change based on situation and/or audience.

Framingham, MA, US

• Experienced and confident in lead a team of consultative selling associates who support the small business customer and core consumer while managing multiple priorities.
• Capable of coaching a diverse team of individuals and hold them accountable for results.
• Exhibits advanced level of selling behaviors and models the way in all interactions with customers in-person, via email or phone.
• Communicated effectively with store manager and team leads regarding business and core consumer opportunities.
• Coached and motivated selling specialists to strive to excel and stretch their capabilities.
• Held shared responsibility for “Manager on Duty” and total store operations.

Framingham, MA, US

• Lead and cultivate a high-performing team that focuses on solution selling and providing world-class customer service, with the goal of achieving store sales goals and profit targets.
• Ran the Technology and Mobile departments.
• Strong focus on coaching and developing team members.
• Ensured every associate has the product knowledge, customer service expertise and selling skills to provide customers with a total solution.
• Displays an excellent verbal and written communication and interpersonal skills, as well as the ability to inspire passion and foster a sense of teamwork and community among the staff.
• Help to build the store’s network of repeat business customers, presenting them with the Staples solutions that will best help to drive their own profitability

Framingham, MA, US

• Consistently coached peers.
• Sophisticated technical knowledge.
• Eagerly interact with customers to create the best shopping experience each and every time.
• Understands how to generate profitable revenue for the company.
• Knowledgeable and capable of repairing computers and performing system diagnostics and upgrades for customers.
• Exhibited inspired selling behavior in all interactions and communications with customers, associates and management.

Framingham, MA, US

• Exhibits meaningful results through sales.
• Committed to offering customers a total solution for their tech needs.
• Capable of understanding a customers’ need and offering an accurate and efficient solution that meets or exceeds their expectations.
• Strong ability to track sales goals and progress; increase sales (if needed).
• Receptive to understanding problems and issues as well delivering solutions.