Malcolm Heath Email & Phone Number

Texas, United States

At DSRPTV Solutions (Disruptive), we're breaking the mold of traditional marketing solutions, business perspective, and client-centric opportunities to drive growth, value, and proficiency. We are a marketing partner of a different breed. We're not just an agency, we're a PARTNER. We don't just look at the vanity metrics, our purview expands far outside of.

Sherman, Texas, United States

Remote

Kansas City, Missouri, United States

• Building, leading, and scaling a digital marketing SaaS product, delivering 100% growth in the first 6 months of involvement.
• Designed and implemented support management systems and workflows (client engagement standards, on-boarding processes, defined SLA’s, built a client database, established client reporting, etc)
• Oversee day-to-day department operations by fostering professional relationships between internal teams and vendor teams, assisted with client engagement and account growth, and facilitated a department merge to.
• Collaborate with sales executives to create sales enablement tools and resources, and act as a SME on any client sales calls.
• Implemented employee growth initiatives to drive performance improvement from individual contributors by fostering a mentor/mentee relationship training on key areas of opportunity

Consulted with an Outsourced CMO Style Agency specializing in Dealership Clientele. Managed a portfolio of accounts to learn scope and reach of services and to identify optimization opportunities within the team and operations. Designed and Implemented a Task / Project Management system to assist with deliverable consistency, project management.

• Designed, implemented and monitored processes to support short and long-term business success by identifying and tracking operational KPI’s to promote efficiency and profitability.
• Designed and implemented support management systems and workflows (support queue, call logging, escalation processes, client database, client reporting, etc)
• Oversaw day-to-day support operations by fostering professional relationships between internal teams and vendor teams, as well as utilizing available resources to design client databases and recurring client.
• Implemented internal training cadences to increase internal employee skills and promote a culture of collaboration and cross functionality.
• Transformed department culture resulting in improved morale, greater operational efficiency, collaboration between departments, and increased employee retention.Selected Accomplishments:
• Created and implemented processes to decrease client onboarding timeframes by implementing automation, identifying efficiency opportunities, and collaborating with Vendor teams resulting in a 45% decrease in average.

Dallas, Texas

• Responsible for maintaining a portfolio of over $450,000 of Monthly Recurring Revenue and an advertising portfolio of up to $40,000/mo
• Strategized with C-Level executives to create plans to increase sales, website performance, advertising ROI, and operations
• Maintain client satisfaction through consistent analysis and optimizations of their online presence (website, social media, advertising, etc)
• Created multiple opportunities that increased yearly revenue by over $400,000 (from a non-sales position) in 8 months
• Partnered with sales team to help win a major client’s business by being the subject matter expertSelected Accomplishments:
• Maintained the largest portfolio of accounts organization-wide representing over $5M of revenue and an effective churn rate of less than 4% over a two year period.

• Responsible for handling marketing operations for 4 dealerships, including but not limited to, website management and improvement, CRM management, SEM/SEO campaigns, radio, newspaper, content creation, and more.
• Handled all communication to and from Vendors to appropriate management to ensure proper operation and execution of projects,campaigns and day to day operations.
• Designed and ensured quality in all client facing material (social media, website, banners, billboards, display ads, etc).
• Successfully established and maintained exceptional working relationships between myself and vendor teams to ensure quickturnaround, high quality work, and efficient workflow.
• Negotiated contracts and budgets for new advertising campaigns, successfully saving over $55,000 in radio advertising spend whileincreasing frequency of spots, increasing potential customer reach, and saved upper.
• Created multiple processes that included best practices for implementation, operational tasks, quality assurance, and vendormanagement.

Incorporated extensive sales training in delivering an exceptional client experience.Responsible for leading/launching organizational excellence, providing thought leadership in developing practical solutions to complex problems. Process Improvement Team LeaderLed and participated in a team of cross functional employees through implementation of the.

Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General