Drafting and recommendations pertaining to zoning hearing applications and development proposals. Coordinating post zoning hearing activities including legal document review. Providing assistance to applicants and the public. Participating in the county's area plan efforts. Representing the department at diverse events, boards or committees.

Self employed drafter • More than 4 years’ freelance experience in CAD Drafting, supported with documented strengths in design, problem-solving and expert experience in computer technology.• Expert knowledge using AutoDesk and Windows OS and Microsoft Office (i.e. Microsoft Excel, WordPerfect, Microsoft Word and OneNote).• Ability to identity primary needs of the client and illustrate in drawing.

•Conducts field work, collects parcel data and searches land records•Assists staff in collecting and preparing data for various planning projects•Prepares maps and planning reports of limited or variable complexity.•Analyzing transportation-related consequences of federal and state legislative proposals related to proposed development projects.

•Supervising, coaching, and training team members to exceed company service standards by modeling outcomes for customer escalations resulting in maintaining long-term consumer loyalty.•Evaluating employee performances through written reviews and providing constructive feedback while simultaneously administering counseling and corrective actions.•Coordinating inventory orders and managing administrative tasks with store vendors.

• Designed high-end luxury closets.• Responsible for custom closet designs.• Worked side by side with architect and engineers (closet and storage solutions).• Created, developed, and/or reviewed engineering drawings for custom closets. • Performed oversight of drawings (Nine at Mary Brickell Village).• Conducted site visits and surveys as required to implement an effective record drawing program.

•Build MS Access Database to capture lease agreement details on new and existing tenants.•Wrote correspondence on behalf of the leasing office to tenants on code violations, late fee assessments•Met with prospective tenants and collected required documentation to assess eligibility to award lease

•Assisted customers with account information, placing orders and setting up service appointments while demonstrating professional phone skills and excellent customer relations under high pressure.•Promoted and up sold products in accordance with the customer’s needs and the company’s strategic objectives while •Increasing customer retention by 18% while establishing empathic and de-escalating strategies and techniques.