Malcolm Mcclain Email & Phone Number

United States

• Promoting and developing Agent soft skills through coaching individuals and handling escalated situations
• Compiled customer feedback and recommended service delivery improvements to management.
• Manages a team of front-line employees with a primary focus on providing effective coaching and team building, timely and accurate monitoring, and reporting of performance measures.
• Ongoing feedback and discussion with employees regarding what is important, how are you doing, priorities to improve. These discussions include regularly scheduled 1:1s, documentation of 1:1 session, performance plans.
• Models the highest standards of customer service to employees
• Establish action plans for improvement. Evaluates team and department level dataand trends to drive improvements. Provides suggestions that impact businessprocesses and balances the needs of all stakeholders

United States

• Providing support to client in their home
• Assisting with ADLS, Companionship, Transportations
• Light housekeeping, Maintaining a safe environment
• Observing, monitoring, and reporting on client’s condition
• Preforming other duties as needed.

Columbia, SC

• Monitor the sales of each location, ​make sure we are hitting monthly and weekly goals.
• Conceptualized and implemented strategies to realign operational strategies andenhance personnel management approaches.
• Monitored trends in customer buying habits, market conditions and competitor actions toadjust strategies and achieve sales goals.
• Boosted bottom-line profits by devising and optimizing effective sales and merchandisingprograms.
• Created various selling and merchandising programs impacting bottom line performance.
• Optimized in-store merchandising, brand presentation and inventory availability and focus.

Bluffton, SC

• Receptionist/
• Inbound & Outbound Phone Calls
• Associate, Stocker, Shipping & Handling
• Order Fulfillment & Personal Assistant
• Taking orders and payments

Hardeevile, SC

• Managed the day-to-day operations of the photo lab and wireless departments.
• Organizing and streamlining products into features and adjusting their prices when needed.
• Maintaining the photo lab printers and equipment.
• Advising customers in sales of different products and their accessories.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.

Certificate, Ekg Tech

Associate'S Degree, Health Services/Allied Health/Health Sciences, General