Teach in an adult upgrading program for 19+ without a high school graduation diploma, or requiring additional high school-level education.Math, English, basics of computer usage, general science.

Teach and administer the Career and College Prep program - a program for adult upgrading

Wrote and edited administration and end-user documentation for an enterprise-level application for project and resource tracking and planning. The documentation is single-sourced for PDF and online Help from MadCap Flare.

• Reviewed and evaluated clients’ reports of malfunction of the software, and clients’ requests for information about use and applicability to their business needs.• Provided information to clients; if necessary, engaged Development to help analyze cases.• Provided solutions, and managed client expectations.

• Wrote and edited API, installation, administration, and end-user documentation for an enterprise-level application for project and resource tracking and planning. The documentation is single-sourced for PDF and online Help from Adobe FrameMaker. • Automated pre- and post-conversion processes for conversion from FrameMaker to MadCap Flare, and pre-localization processes for both FrameMaker and Flare.• Automated extraction of API method and parameter information from FrameMaker for… Show more • Wrote and edited API, installation, administration, and end-user documentation for an enterprise-level application for project and resource tracking and planning. The documentation is single-sourced for PDF and online Help from Adobe FrameMaker. • Automated pre- and post-conversion processes for conversion from FrameMaker to MadCap Flare, and pre-localization processes for both FrameMaker and Flare.• Automated extraction of API method and parameter information from FrameMaker for injection into the codebase as XML-tagged doc-comments. Show less

• Designed, wrote and edited software documentation for a web-server-based enterprise-level application. The documentation is single-sourced for PDF and online Help from MadCap Flare. • Converted documentation from MS Word to Flare.

• Designed, wrote and edited software, hardware, and administrative documentation for several clients’ products for print and online (website) publication.• Source documents were in: MS Word; FrameMaker; RoboHelp; Open Office Writer.

• Documented internal processes, including those for the SDLC.• Analyzed inter-departmental relationships and data flow.• Collected and analyzed quality metrics for a client's TL9000 metrics program.• Started to prepare all parts of the company for implementation of an ISO 9001 / TL9000 Quality Management System.

The documentation group consisted of between six and ten writers in Richmond Hill and Kanata. We developed documentation for network management products, including software library APIs. • Wrote and edited product documentation.• Designed and implemented automated FrameMaker processes (including XML transformations) to save time and effort, and to enhance documentation quality. • Achieved savings of up to 50% of the time needed to create and update documents.• Guaranteed that… Show more The documentation group consisted of between six and ten writers in Richmond Hill and Kanata. We developed documentation for network management products, including software library APIs. • Wrote and edited product documentation.• Designed and implemented automated FrameMaker processes (including XML transformations) to save time and effort, and to enhance documentation quality. • Achieved savings of up to 50% of the time needed to create and update documents.• Guaranteed that API documentation corresponded exactly to the product interface. Show less

The main products of the company were a custom document management system, and a dll used to add XML/SGML functionality to Microsoft Office.• Wrote and edited product documentation.• Managed the group responsible for documenting user products and software library APIs.• Introduced standard processes to the software development groups: plans, specifications and reviews.• Introduced standard working processes to the testing group: test plans, test cases, regression tests, smoke… Show more The main products of the company were a custom document management system, and a dll used to add XML/SGML functionality to Microsoft Office.• Wrote and edited product documentation.• Managed the group responsible for documenting user products and software library APIs.• Introduced standard processes to the software development groups: plans, specifications and reviews.• Introduced standard working processes to the testing group: test plans, test cases, regression tests, smoke tests, test result recording & analysis, traceability to specifications.• Responsible for internal network and computer support. Show less

• Wrote end-user, administrator, and hardware installation documentation.• Undertook a major overhaul of hardware installation and maintenance documents.• Reviewed and edited other writers' hardware-related documentation.• Coordinated the efforts of 30 developers and eight writers to update approximately 1200 pages of hardware and software messages for 80 system components.• Researched SGML solutions, standard English, documentation databases.• Rescued a product delivery… Show more • Wrote end-user, administrator, and hardware installation documentation.• Undertook a major overhaul of hardware installation and maintenance documents.• Reviewed and edited other writers' hardware-related documentation.• Coordinated the efforts of 30 developers and eight writers to update approximately 1200 pages of hardware and software messages for 80 system components.• Researched SGML solutions, standard English, documentation databases.• Rescued a product delivery deadline by identifying and repairing FrameMaker crossreferences that had been damaged by an application glitch.• Enhanced a set of PDF documents by post-processing to insert inter-document hyperlinks.• Identified and solved problems in the department's tool conversion plan, saving ~ $100,000.• Helped to introduce standardized English, to enhance clarity and simplify localization.• Selected by my peers as employee of the quarter three times in one year. Show less