Helped take store from an average of 65 cars to 125 cars a month in a 4-month period.Helped increase Google reviews for around 100 to well over 1000 and took from a 3.9 start average to a 4.7-star average.Helped achieve #1 Nissan Dealership in Wisconsin and #1 Nissan Leaf dealership in the region. Helped restructure social media presence and BDC Department.

Managed 3 other finance managers and helped them maintain a $1900 a copy average.Assisted with warranty abs car care decisions.Helping to maintain a 98% customer satisfaction in sales and finance.

• Assisting customers in completing their paperwork and financing needs. • Assisting with warranty and car care decisions. • Certified in Finance and Customer Service Rep. through Volkswagen• Helping to maintain a 99% Customer Satisfaction in Sales and Finance.

• Assisting customers in completing their paperwork and financing needs.• Assisting with warranty and car care decisions.• Certified in Finance and Customer Service Rep. through Infiniti UniversityHelping to maintain a 98% Customer Satisfaction in Sales and Finance

I took a leave of absence to come home and care for my grandparents who were in bad health at the end of their lives.

• Assisting customers in completing their paperwork and financing needs.• Assisting with warranty and car care decisions.• Received Master Certification through Mazda in sales and finance.• Earned F.I.L.E.S. Certification with the JM&A Group.

• Assisted people locate the right vehicle for their needs. • Assisted customers with determining lease or purchase options within their budgets.• Utilized up-selling techniques to place individuals into extended service plans.• Prospected for leads using local business contacts.• Hold Level-Two Certification in General Motors Common Training.

• Achieved President’s Club Status in my first year with sales and was also in the top ten percent of all stores nationwide.• Used Up-selling techniques to place individuals into extended service plans.• Led store sweep and Brand Enhancement Initiative program.

• Responsible for servicing one hundred or more guests each evening and supervising 20-25 servers.• Assisted in planning events such as Taste of Jackson, Taste of Gibson County, and the Carl Perkins Charity Auction.• Managed Carl Perkins Charity Auction in 1998, responsible for all aspects of setup and clean-up of the event.