Contributes in a lead role to the Sr. Management team in the evaluation, design, development and implementation of standardized reporting, business processes and information systems solutions.Handle all aspects of project management from inception to completion.Primary responsibility for the development and maintenance of business strategies, dashboards for projects, initiatives and/or categories.Act as a strategic thought partner on issues facing the businessWill develop and track category and program performance as well as monitor trends.

Enhanced Report Generation & User Engagement: Spearheaded a significant increase in report generation, producing 3,758 reports, leading to a 2.8x expansion of the user base from 48 to 128 unique users. Drove user engagement by quadrupling session times from 1,848 to 7,355 sessions, and elevating total usage hours from 806 to 2,938.Strategic Support & Collaboration: Provided expert hands-on support and collaborated across all organizational levels to elevate data product adoption and literacy. Facilitated recurring strategic discussions with key support teams to drive data-driven decisions, enhancing organizational transformation efforts.Dashboard Management & Optimization: Owned and optimized the Patient Satisfaction, Talent Acquisition, and Safety Dashboards using Qlik, significantly boosting productivity among operators and aiding in strategic decision-making.Advanced Report & Dashboard Development: Designed and developed dynamic visual reports, KPI scorecards, and interactive dashboards using Qlik Sense, QlikView, and Excel, enabling stakeholders to derive actionable insights and make informed decisions.Operational Reporting Excellence: Played a critical role in monthly operational reporting, both internally and externally, delivering insights that highlighted company performance and pinpointed areas for improvement

Developed, tested, and validated operational reports by collaborating with management and department leads to identify key productivity and quality metrics using SQL & Tableau.Pulled data, conducted analyses, built reports, and provided actionable recommendations based on data insights using SQL & Tableau.Applied analytics to identify trends and patterns, offering insights into the root causes of system failures or process inefficiencies and highlighting areas for improvement using Microsoft Excel.Systemized reporting processes to minimize manual effort, improve accuracy, and ensure timely data delivery to stakeholders using Tableau.Worked closely with management and department leads to identify cost-saving opportunities and optimize inefficient processes.Assisted the Manager of Business Operations Technology with new client implementations, system enhancements, and support projects.

Data Acquisition & Management: Sourced and managed data from primary and secondary data sources, ensuring the integrity of databases and data systems.Advanced Data Processing & Analysis: Developed and optimized SQL scripts to process data from Credit Bureaus (Experian, Equifax, TransUnion), followed by regression and segmentation analysis using SAS to effectively target customers for various campaigns.Insightful Data Interpretation: Interpreted data and analyzed results through data profiling, segmentation, statistical, and financial analysis techniques, delivering ongoing data files and reports via Microsoft Excel and Tableau.SQL & Python Development: Designed and executed data extraction processes using SQL and Python, streamlining data processing workflows.Trend & Pattern Analysis: Identified, analyzed, and interpreted trends and patterns within large datasets, providing actionable insights for strategic decision-making.

Processed a predefined number of transactions as assigned with the highest level of accuracy as agreed upon by the client. Communicated in a manner that was understood by clients / end-users, which resulted in implementing new processes within the team's day-to-day workflow. Recognized by the manager and other team members for carrying a level of professionalism, forward thinker, and a team player.

• Monitored social media and managed social media by running Facebook ads on Marketplace and answering messages. • Monitored Instagram page and interacted with customers gaining likes and comments.• Managed quality assurance, including on-site evaluations and customer surveys by asking for reviews and rating our Facebook and Instagram profile.• Evaluated internal needs and developed plans using Microsoft Excel spreadsheets.• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.• Answered telephone and email inquiries from potential customers using Google Gmail and Microsoft outlook.

• As a player I ran my own Facebook page ads to market myself and managed to get over 3.5k followers in the 2017-2018 basketball campaign with the Cheshire Phoenix in the British Basketball League.• In 4 years of professional basketball, I managed to gain likes and fans ranging from the United Kingdom, Germany, Lebanon and Mexico.• Most Valuable Player and Winner of 2018 British Basketball League Cup (BBL) Finals• Throughout the 2017-2018 BBL campaign with the Cheshire Phoenix I helped host weekly youth basketball clinics. • In my 4-year professional basketball career, I effectively communicated with a diverse group of athletes, coaches, and fans.• With my Leadership the teams I have played for have won championships.• I have Conducted interviews with media for radio, television, and print in the United Kingdom, Germany, Lebanon, and Mexico.• In 2016-2017 I hosted weekly coaching and camps for the youth throughout the season for local youth, fans and administration for the club Sheffield Sharks in Sheffield England.