Malcolm Scott Email and Phone Number
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• 8+ years of experience in digital product ownership, project management, and operations management.• Proven track record of building, improving, and enhancing digital products, including order management systems, checkout flows, and account creation.• Expertise in prioritizing feature requests, resource allocation, and strategic decision-making to drive product growth and customer satisfaction.• Proficient in Agile methodology, sprint planning, backlog refinement, and long-term release planning.• Excellent communication skills, with the ability to collaborate with cross-functional teams, stakeholders, and developers.
Young Living Essential Oils
View- Website:
- youngliving.com
- Employees:
- 14987
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It Product ManagerYoung Living Essential Oils Apr 2024 - PresentUtah, United States• Spearheaded checkout flow enhancements, boosting conversion rates by 20% and improving user satisfaction.• Managed two agile scrum teams, delivering key features for global promotions, enrollments, and inventory management.• Developed a data-driven product strategy, reducing technical debt by 15% and increasing order processing efficiency by 25%.
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Senior It Product OwnerYoung Living Essential Oils Sep 2022 - PresentLehi, Utah, United States• Led product strategy for checkout flow optimization, increasing overall transaction success rates.• Managed the product backlog, prioritizing features based on business needs, user feedback, and data insights.• Delivered multiple site enhancements, including enrollments and global promotions, using Agile methodology.
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It Product Owner IiYoung Living Essential Oils Nov 2021 - Sep 2022• Enhanced inventory, catalog, and returns systems, improving order fulfillment speed by 15%.• Identified and resolved performance issues with the promotions engine, driving increased website traffic and revenue.• Implemented A/B testing, leading to continuous UX improvements and increased user engagement.
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It Product OwnerYoung Living Essential Oils Jan 2021 - Nov 2021Lehi, Utah, United States• Managed biweekly releases for three scrum teams, delivering product enhancements on time and on budget.• Improved product delivery through backlog management and data-driven decision-making.• Increased user engagement by utilizing analytics and feedback to guide product iterations.
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Training/Project Manager Ii - Member ServicesYoung Living Essential Oils Feb 2020 - Jan 2021United States• Managed the delivery of 50+ projects, reducing process inefficiencies and improving productivity.• Launched a new returns app, decreasing return time from 6 weeks to 4 business days, boosting customer satisfaction.• Trained teams in Mexico City, increasing productivity and reducing customer wait time.
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Project Manager - Member ServicesYoung Living Essential Oils Aug 2019 - Feb 2020• Oversaw 50+ projects to decrease deficiencies and increase productivity and decrease handle time• Created detailed list of all major deficiencies for contact center highlighted potential solutions• Created multiple feedback sources for agents to highlight issues
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Operations ManagerYoung Living Essential Oils Mar 2018 - Aug 2019• Developed coaching documentation software, improving agent performance and coaching effectiveness.• Led a team of over 100 employees, achieving industry-leading customer satisfaction scores.• Implemented process improvements that increased operational efficiency by 20%.
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Us Member Services Team LeadYoung Living Essential Oils Mar 2017 - Feb 2018• Achieved and maintained a 10% increase in both availability and attendance for my team of 10 agents.• Won best availability as team for the month of July at 94% and for Attendance in October at 100%• Selected to work internationally with European office in London out of 60 team leads, demonstrating strong leadership and cross-functional collaboration skills
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Hong Kong Member Service RepresentativeYoung Living Essential Oils Aug 2016 - Mar 2017• Worked via email and chat to manage accounts and process orders with members• Maintained a 24-hour email response time, while completing 10-12 emails per hour • Received above goal scores for all months on the team for ASAT, CSAT, and Availability
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Member Service RepresentativeYoung Living Essential Oils May 2016 - Aug 2016United States• Built relationships with members on the phone, helped process orders, and manage accounts• Won team of the week twice in a month for maintaining highest availability• Finished with a 98% average QA for all months on the team
Malcolm Scott Skills
Malcolm Scott Education Details
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Business Management -
Business Management
Frequently Asked Questions about Malcolm Scott
What company does Malcolm Scott work for?
Malcolm Scott works for Young Living Essential Oils
What is Malcolm Scott's role at the current company?
Malcolm Scott's current role is IT Product Manager @ Young Living Essential Oils | Certified Scrum Product Owner.
What is Malcolm Scott's email address?
Malcolm Scott's email address is ms****@****ing.com
What schools did Malcolm Scott attend?
Malcolm Scott attended Utah Valley University, Utah Valley University.
What skills is Malcolm Scott known for?
Malcolm Scott has skills like Management, Operations Management, Project Management, Training, Team Leadership, Customer Service.
Who are Malcolm Scott's colleagues?
Malcolm Scott's colleagues are Stanley Mark, Sheena Notter, Leslie Eldon, Stacy Williams, Debra Townsend, Louise Sperl, Karen Arbogast.
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