Malcolm Scott Email and Phone Number

• Successfully managed high call volume, taking an average of 50 calls per day and providing professional, efficient, and courteous customer service to clients.• Improved accuracy and efficiency of transcript orders by developing and implementing a new system for handling all Felony appeals throughout the entire county, resulting in a 20% reduction in errors and a 25% decrease in order processing time.• Implemented and maintained a new filing and retrieval system for completed transcripts, resulting in a 20% reduction in lost or misplaced documents.• Trained new hires on transcript ordering procedures and software usage, resulting in a 30% reduction in training time and increased productivity• Successfully handled confidential and sensitive information, ensuring that all files were properly secured and maintained in accordance with company policies and procedures.

● Collaborated alongside working commissioner on a roster of daily tasks including website, news and scores around the conference● Conducted research, created reports and addressed theories behind the improving management of conference sports on a weekly basis ● Collaborated with other intern and generated weekly reports on sports developments and turned in a quarterly review on the ending season● Analyzed and critiqued systems and etiquette displayed within the athletic business environment. ● Completed the playoff script at the end of season with accurate information based on standings, stats and award recipients

● Created content for social media channels (Twitter, Snapchat, Instagram) and assessed customer responses to improve traffic by 25%● Demonstrated exceptional customer service by assisting an average of 60 customers per day, resulting in a 95% customer satisfaction rating.● Developed and implemented a new system for tracking inventory levels and ordering merchandise, resulting in a 20% reduction in out-of-stock items and a 30% increase in sales● Created eye-catching store displays and promotions, resulting in a 25% increase in customer traffic and a 20% increase in sales● Developed and maintained strong relationships with stakeholders, resulting in improved communication and increased efficiency in daily operations