Malcolm Shroff Email & Phone Number

• Supported approximately 150 users based at their main office and at two other remote sites.
• Being the sole IT person and being the first person to take on this role, I had to deal with nearly all computer related issues, projects, procurement and administrative tasks.
• Troubleshooting all hardware and software related issues for Windows 10 machines.
• Installation and troubleshooting Office 365, 2016, 2013 and 2010.
• Dealing with the configuration of all new computers.
• Liaising with suppliers for procurement of all IT related products; account creation and admin tasks on both Google Admin Console and G Suite, (for G-Mail accounts), the Office 365 Admin console and Active Directory on.

London, United Kingdom

I worked as an IT Service Desk Analyst for the disability charity, Leonard Cheshire, where we supported approximately 2500 users, either in the head office, (where I was based), or at around 100 care homes located across the UK. My main responsibilities included, resolving 1st and 2nd line issues over the phone, via e-mail and through occasional desk side.