Malcolm Silva Email & Phone Number

Provo, Utah, United States

Virtualization focused Administration job in a DevOps team.Over a dozen OpenStack managed control planes, spanning tens of thousands of servers, making use of NAS, SAN, Object and local storage, using Libvirt to drive QEMU/KVM.Worked heavily on Data Center consolidation projects, optimizing company resource usage and cost opportunity.

Provo, Utah Area

CentOS/RedHat focused System Administration in a SysOps team.Managed Zabbix monitoring deployment for thousands of servers including MySQL servers, LAMP/LEMP stack servers, iSCSI SAN servers and infrastructure servers.Designed and developed scripts in Perl and Bash to monitor hardware, software, application, and process related issues to improve our response times, increase system visibility, and prevent downtime.Handled server deployment for LAMP/LEMP stack servers, on both bare-metal and through virtualization (OpenStack, Libvirt, QEMU/KVM).Deployment of kernel patch upgrades while performing scheduled server maintenance to apply security updates with minimal downtime on high urgency security vulnerabilities such as Meltdown and Spectre.Ensured standard security processes and least required access practices through Infrastructure as Code and CI/CD pipelines.

Orem, Ut

Internal escalations role for technical support team, communicating with SysOps and Engineering as needed to ensure issues were known.The focus of this role was Apache, NGINX, MySQL, PHP and Linux, both front-end (as seen by the user) and back-end (jr. system administration).

Orem, Utah

Direct customer support on VPS and Dedicated (virtualized) server platforms.Troubleshooting front and back-end cPanel, email, website, Linux server and MySQL issues.Worked directly with Level 3 team (Linux Server Professionals) to solve escalated issues.

Orem, Utah

Internal support for front-line TSR's and for escalated customer issues.Provided troubleshooting for intermediate cPanel issues, Linux, email, SSL, WordPress and general website and web-hosting issues on shared platforms.

Orem, Utah

Front-line technical support for customers on shared web hosting platforms.Provided support for cPanel front-end, WordPress, email, MySQL and basic website troubleshooting.

Orem, Utah

Maintained good will between customers and company.Worked to get customers what they needed to succeed in their small and midsize businesses.

Orem, Ut

Maintained goodwill between Navteq and customersAnswered general questions about productsSales consultant

Vinhedo, Sp - Brazil

Took web development, graphic design, office package, CAD, 3D and programming coursesTaught all of the aboveUtilized PHP systems to facilitate schedules and stock managementReviewed and fixed student or course errors/bugsAssisted students and co-workers projects through constructive criticism