Malcolm Strong Email and Phone Number
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Malcolm Strong personal email
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Innovative and results-driven data analyst known for driving efficiency and improving business units. Over 3 years as a data analyst, and 3 years as a Renewals & Customer Success Professional, building and creating processes that drive results. Experienced in providing detailed and comprehensive data analysis utilizing tools such as Salesforce, and Excel. I am passionate about leveraging data and technology to solve problems and enhance customer satisfaction. I value collaboration, innovation, and learning, while providing diverse perspectives and experiences. Core Competencies: Data Visualization | Sales Operations | Business Strategy | Analytics | Competitive Analysis | Business Analysis
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Sales Operations AnalystVeeam Software Apr 2024 - PresentAlpharetta, Georgia, United States -
Senior Sales Specialist (Best Practices)Veeam Software Sep 2020 - Apr 2024Alpharetta, Georgia, United StatesResponsibilities:• Curated detailed dashboards and reports utilizing Salesforce, Excel, Tableau, in which resulted in improved productivity for leadership and management• Created and managed key metrics worldwide, while providing extensive analysis through comprehensive visuals• Provided on-going ideas and tools to improve internal and external processes for maximum efficiencyKey Accomplishments:• Calculated a Performance Assessment on a quarterly basis. It provided a high level view by evaluating closure vs target, closed won/open/lost % share, Health Checks, and daily activity stats (# of calls, touches, minutes) on an individual level.• Conducted a detailed Churn Analysis on our perpetual customer base. This analyzed the starting customer base vs the number of customers that renewals either lost or migrated to our subscription licensing model year-over-year.• Facilitated a ticket system using Sharepoint and power automate, for users to submit and manage cases that need additional approvals.• Incorporated Hands-On-Labs for the Renewals department worldwide. This tool allowed the current customer base to use the product with all the features offered during the renewal cycle. Hands-On-Labs was a successful additional resource for Renewals, which gave the department the ability to upsell/cross sell more effectively.Key Achievements:~ Q4 2023 MVP~ Q2 2023 MVP~ Q3 2022 MVP~ 2022 All-Star
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Senior Customer Success Representative - Enterprise AccountsVeeam Software Apr 2017 - Sep 2020Georgia• Effectively managed an Enterprise Customer base totaling over $2,000,000 in pipeline revenue• Assisted in Technical issues our customers faced being Software/Hardware issues, Performance based issues, and Contract Discrepancies • Proactively monitored the funnel of expiring agreements, executes actions in a timely manner to ensure the continuation of assigned customers on maintenance agreements.• Provided timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements.• Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts.Key Achievements:~ Q2 2019 MVP~ Earned Presidents Club Spot 2019
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Full Stack Web Development Teaching AssistantGeorgia Tech Professional Education Feb 2018 - Aug 2018Greater Atlanta Area• Worked closely with students to guide their learning experience • Troubleshoot code and tackle technical bugs or gaps in comprehension• Held office hours to assist students one on one • Utilized online resources such as Bootcampspot and GitLab to maintain and track student progress.6-month project-based curriculum includes: HTML, CSS, Bootstrap, JQuery, Javascript, React, Node, Express, MySql, Sequelize, Mongo, Mongoose, git, command line, and TDD.https://codingbootcamp.pe.gatech.edu/ -
Graduate Assistant College Of Business Management/Marketing DepartmentMarshall University Jan 2015 - Dec 2015Huntington, West Virginia Area• Collaborated with the Management and Marketing Department faculty by initiating a series of integrated marketing and advertising campaigns including email, print, digital, outdoor and social media analysis; Crafted concepts and content for direct mail campaigns and recruiting • Monitored Effective benchmarks for measuring social media programs, and analyze, review, and report on effectiveness of posts and campaigns to maximize results • Organized and planned multiple College of Business events, designed and crafted Marketing and E-Marketing materials on a range of projects, for brochures and advertisements; ensured uniformity in the brand language for the promotional brands• Managed the day to day social media channels including content publishing, performance analytics, and conversation monitoring across multiple platforms -
InternshipRbc Wealth Management May 2015 - Aug 2015Huntington, West Virginia Area• Observed and interacted with financial clients in meetings and conference calls • Worked with Benchmarking tools and Sophisticated Financial Models • Organized and analyzed financial data for prospective clients• Gained a better understanding of Financial Advising while improving my presentation and selling skills • Knowledge of Microsoft Office Suite which resulted in the successful competition of tasks such as inputting data into Excel spreadsheets, the creation of reports for financial clients, and the creation and design of Office documents
Malcolm Strong Skills
Malcolm Strong Education Details
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Business Administration And Management, General
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Marketing
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Computer Programming
Frequently Asked Questions about Malcolm Strong
What company does Malcolm Strong work for?
Malcolm Strong works for Veeam Software
What is Malcolm Strong's role at the current company?
Malcolm Strong's current role is Sales Operations Analyst @ Veeam Software.
What is Malcolm Strong's email address?
Malcolm Strong's email address is st****@****all.edu
What is Malcolm Strong's direct phone number?
Malcolm Strong's direct phone number is +140434*****
What schools did Malcolm Strong attend?
Malcolm Strong attended Marshall University, Marshall University, Georgia Institute Of Technology.
What skills is Malcolm Strong known for?
Malcolm Strong has skills like Microsoft Office, Social Media, Marketing, Public Speaking, Management, Leadership, Powerpoint, Customer Service, Microsoft Excel, Javascript, Cascading Style Sheets, Mysql.
Who are Malcolm Strong's colleagues?
Malcolm Strong's colleagues are Vladimir Chirgin, Iurii Mittelman, Cochise Collier, Laura M., Catalin Teoharie, Ivan Gavrilov, Breonna Sims.
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