• Led training, mentoring, and marketing initiatives to support organisations in improving customer service and business operations.• Developed business plans tailored to client needs, offering solutions and support for growth.• Utilised wide-ranging experience across various fields to guide clients towards success.

Provides strategic and operational leadership for Hamilton town centre, engaging with key stakeholders including businesses, local community, politicians and the local authority. Responsible for the creation and delivery of the business plan, SLA's and KPI's and budgets.Key Contributions:• Created, implemented and managed Hamilton market project and events driving an additional 40,000 visitors to the BID area annually generating an economic boost in the region of £800,000 per year.• Created, developed and implemented a new digital marketing strategy including the launch of new website and significant value driven initiatives for the area.• Devised, developed and implemented Pride South Lanarkshire two-day festival, the area’s first Pride event attracting 7,000 visitors which included speeches from politicians including the First Minister.• Created all marketing plans and artwork using the online platform, Canva.• Led P.R communications with press including the creation of press releases alongside radio and TV interviews.• In 2022, created the new five-year business plan, renewal ballot strategy and won the largest majority vote in favour for the BID area continuing in the history of the organisation.

Performed regular duties to develop strategic planning for management of people and operational profiles to budget. Generated and executed effective operational directions and training materials. Lead people development and direct reports as well as reported establishment of new stores to direct level management. Built and maintained relationships with business partners and engaged with teams by delivering training sessions on regular basis. Supported on-going operations of numerous stores in UK and direct hospitality environments and new complex and high profile franchise retail. Proven capability of delivering very high complexity programmes and cross functional working. Strong communication skills– able to influence diverse cross-functional teams under time pressure to create new solutions to challenges, and communicate results to senior stakeholdersKey Contributions:1. Successfully launched 20 projects / stores 20192. Steered robust levels of food safety compliance along with brand standards though targeted and cyclical store visits.3. Procured fixing of commercial initiatives, driving 10K on weekly basis in additional receipts across region.4. Acted as leader and consultant for of multiple company working groups by delivering operations related to IT integration, operational effectiveness, food safety, and costa coffee commercial.5. Recruited and trained 20 teams, including store managers in 2019.

M&S Simply Food Franchise Manager