Malcolm Thompson Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Working on the Tills, Assisted Tills, Stockrooms and Shopfloors. A high level of interaction with customers, including helping them to use the Assisted tills, locating items on the Shop floor, the Stockrooms or Online.

Newcastle Upon Tyne, England, United Kingdom

• Woredk on the Nexus’s Data Centre Infrastructure Migration and Refresh project, involved the design implement, migrate, test, and replace Nexus's current Hyper-Converged virtual infrastructure (HCI) system with a.
• Primary point of contact between the MTI and Nexus test team.
• Designed, implemented, managed and refined the project test documentation and processes.
• Baselined the breadth and depth of testing for the pre and post data migration phases of testing.

Newcastle Upon Tyne, England, United Kingdom

• Worked on Defra’s Realignment Transition & Transformation programme. Once on the programme I was asked to take over the Test Lead role, to implemented and managed a new test approach for the program, to re-align the.
• Responsible for building trust between Defra and DXC, by managing Test Plans (TP), Test Strategy (TS), Test Readiness Reviews (TTR) and Test Completion Reports (TCR) document development and sign off.
• Liaising with Test Team, SMEs, PMs, and the different levels of client (Defra) stakeholders, to ensure communication consistency.
• Managed the implementation and use of a complete traceability matrix from High Level Designs (HLD) through to the Test Completion Reports (TCR) using Jira, Confluence and Xray for the 19 projects within the programme.
• Test Case creation and execution of the Windows 10 Enterprise test pack, including testing using Azure Active Directory, Azure Intune Company Portal and Microsoft Defender for Endpoint.
• Involved in the physical Testing of the build quality of the Windows 10 Operating System. Required testing against the devices used on the estate, including a variety Dell laptops and desktops, iPads, iPhones, MacBooks.

Newcastle Upon Tyne, England, United Kingdom

• Worked on both the Human Resources Information Technology (HRIT) and Connect projects. My main responsibility was to knowledge share with Business Users and serving Police Officers.
• Created user Jira user guides for both the HRIT and Connect program as the two programs Jira had been configured differently, so behaved differently.
• Worked closely with the BA on the HRIT project, helping to re-integrate the use of process flow diagrams to map and manage the project requirement changes. Enabling the business users to understand how their work.
• The HRIT application project used Jira as a work management platform for bug tracking, product management, test scripting and execution using Xray.
• Provided guidance and mentoring to Police Officer SMEs regarding the specifics of Testing tasks for the Connect Police Record Management System project.
• The 3rd party (NEC) used the prototype of the Connect application as the foundation for development rather than the Functional Specifications, this added to the complexity of testing.

Newcastle Upon Tyne, England, United Kingdom

• Worked on the NBS Chorus Cloud specification platform - NBS Chorus (https://www.thenbs.com) hosted on AWS (making use of ECS and Lambda) web application. My main responsibility was to up skill several of the Junior.
• Worked in an Agile framework alongside the development/UX teams with regular customers requests to maintain and enhance NBS Chorus.
• Multiple daily scrum meetings for the different work streams and regular Refinement and Retrospective meetings for the different sprints.
• Azure DevOps used for sprint planning and testing of the Continuous Integration / Continuous Deployment (CI/CD) pipeline.

Lichfield, England, United Kingdom

• Worked on Maritime Collaborative Working Environment (MCWE) platform which is MoD technical migration project. Consisting of multiple reporting and workflow systems. The testing was very hands on with a lot of.
• Using TestRail and Mantis wrote, updated, and ran manual tests to push data from the MCWE platform to the Submarine Definition Database (SDD) for multiple application workflows.
• Created and executed the GUI test pack to evaluate and ensure the front end of MCWE was not impacted by updates to its back end and middleware.
• Testing of the Business layer was required for the pushing and pulling of information between the different applications and programs.
• Maintained and enhanced both the Regression and Smoke testing packs. This required incorporating testing of alternate test flows as well as hitting both Technical and Business Critical functionality.

Bristol, United Kingdom

• Worked on the Nuclear New Build (NNB) Teamcenter project working in an Agile Framework
• Using HP ALM to test the documentation flow and config management of the Teamcenter Application.
• Required to cross-reference the existing scripts to update and align with the appropriate requirements.

Barrow-In-Furness, England, United Kingdom

• Worked on the Integrated Product Development (IPDE) project (BAE Systems Maritime).
• Collaborated efficiently with the client and 3rd parties to handle the data generated for both UAT and SIT, to ensure data was pushed and pulled correctly with the correct format between Teamcenter and SAP
• Developed a good network of business users, enabling requirements, specifications and business possesses to be created and passed on to the client and test teams.

Barcelona Area, Spain

• RDC upgraded from Windows 7 to Windows 10. Involved in coordinating all UAT/Compatibility activities for the migration of over 1100 applications globally (US, Spain, Switzerland, Germany, Canada and Australia among.
• Worked with 3rd parties including Wipro, ATOS (cloud based services) and Accenture.

Newcastle Upon Tyne, United Kingdom

• My primary role was to manage and run the testing for the DICE mobile application, pre and post the roll out at St Andrews (a psychiatric hospital) in Nottingham.
• Carbon Labs is a software company specializing in mobile digital healthcare.
• Tested the DICE application across IOS and Android mobile operating systems.
• Co-ordinated UAT with the client’s test manager at St Andrews Healthcare.
• Led and managed the onsite training session for the use of the new DICE mobile application. This involved close co-ordination with the on-site test manager and testers.
• The training role involved being on the Neuropsychiatry wards training the clinical staff, fitting the training around their normal day jobs.

Sunderland, United Kingdom

• Worked on the ProRex P2P procurement software system, primarily as the Training Manager but also took on the responsibility for testing the application due to configuration updates and changes requested due to client.
• The ProRex P2P system was developed by Manchester based WAX Digital.
• Delivering all on-site one on one and group sessions training sessions of up to 25 people in 6 different countries as well as video conferencing for 11 different countries withing Europe.
• The sessions were for Junior members of staff up to company and Regional Directors.
• Created step-by-step end user guides for the application.
• Defect management via email and phone requests.

Leeds, United Kingdom

• Completed extensive liaison throughout the organization to effectively coordinate UAT on a remote basis during an upgrade of 14,000 users from XP to Windows 7 across over 250 sites.
• Compatibility and security checks were performed on the smart build's local and virtual business applications.
• Coordinated UAT with the business on three separate locations.
• Complexity added, by remote UAT coordination for other sites and a large degree of business engagement and interaction with the other technical third parties.
• Closely collaborated with technical partners, such as the development team situated in India.

Telford, United Kingdom

• Conducted E2E manual testing of the front-end client upgrade from VB5 to C#, working within the client server life and pension back office admin system Alpha.
• Scripted and data prepped against a coverage matrix for the front-end comparison between the VB5 and C# GUI.
• Worked closely with HCL the 3rd parties development team, to identify all requirements.
• Completed data selection through the use of extract transform load into parallel test environments.
• Supported the team lead to establish and enforce quality gates for test phase entry and exit criteria

Redditch, England, United Kingdom

• Developed a documentation test pack by compiling all documentation scripts and keeping complete script control.
• Managed, updated and ran the scripts. The documents generated were checking so that they aligned with requirements and personal business preferences.
• Maintained, managed and ran the generated CSV files for sales requests.

Chester, United Kingdom

• Ensured effective E2E manual testing of the upgrade to IPIA across mobile and web interfaces, created test cases, overseeing defects and running scripts successfully despite changing objectives and requirements.

Runcorn

• Worked on Britvic’s Shakespeare projects with most of my time spent coordination the completion of OAT by end users and interacting one to one with the business users for UAT.
• Managed the E2E manual testing of an upgrade from XP to Windows 7 for the new operating systems and company applications.
• Maintained full control of UAT testing process, working closely with business users.
• During the OAT phase, liaison with infrastructure teams to enable testing of the Shakespeare projects integration viability.

Stockton, Tees Side

• Successfully tested against applications with very little requirement documentation, represented the testing team during Stand up meetings and built key customer and developer partnerships.
• Created test cases, ran scripts and dealt with defects through to resolution.

Telford, United Kingdom

• Gained extensive recognition for highly successful high and low level test planning in relation to the £60 million print refresh and managed service initiative which involved 4,000 new printers across more than 450.
• Maintained control of decisions being the main contact between PMO and the architecture team, significantly enhancing the test management process timescales.

Worcester, United Kingdom

• Selected to manage live incidents, SQL integration and E2E testing in relation to the live-stock and farm equipment movement tracking system.
• Managed all defects through to resolution promptly via the automation of test status reporting and extensive communication

I Worked on a range of government, banking, and finance contracts which required representing Accenture on multiple client sites.As member of faculty for Accenture Training, I conducted the Application testing training on multiple occasions, to an internal technical audiences.

Preston, United Kingdom

• Built an effective partnership with 3rd party teams, enabling effective and accurate push and pull of Data for to a new benefit and employment support program, delivering UAT testing expertise.

Manchester, United Kingdom

• Worked on two large projects: one for a collections and recoveries (C&R) system and the other for a new loans system.
• Provided data formatting with 100% accuracy for pre-migration data analysis, which was utilised for post-migration test data analysis.

Newcastle Upon Tyne, United Kingdom

• Significantly transformed and enhanced customer confidence through the management of all data issues through to resolution and by creating a user guide that made the data creation processes easier to understand and.
• Reduced data amendment requests by 65% through the introduction of new processes and improved client knowledge.
• Acted as Senior Tester for all live incident regression testing, delivering code corrections for defect ahead of going live.
• Within the regression team, maintained complete management control over the Quick Test Professional automated test pack.

London, United Kingdom

• Ensured full driving of deliverables on Libra, working against challenging timescales
• Managed and supported a team of 4, encouraging accountability in relation to issues and enabling achievement of all objectives
• Acted as Incident Manager for all upgrade tools, testing and data migration analysis
• SME for upgrade tools and provided front to back testing and monitoring of data migration to drive efficiency and speed.

London, United Kingdom

Assumed accountability for maintenance and enhancement efforts of entire automated regression test suite for UBS Global Structured Credit Derivatives IT (GSCD-IT). Quickly resolved issues with an automated regression pack.

Poole, England, United Kingdom

Raised Accenture’s credibility by influencing new issue documentation procedures to ensure seamless delivery of this cloud business banking software; established testing requirements, logged test cases and provided scalable test metrics to provide real time progress reports to test manager.

London, United Kingdom

UBS project for front to back testing of web based Account Workflow application; overcame time constraints to ensure split second precision and system functionality. Mitigated time slippage via deep rooted testing for defects and meet daily release targets.

Telford, United Kingdom

• Deployed on to fast moving system testing roles for the 10 year Inland Revenue/EDS Strategic Partnership contract that delivered significant changes in taxation policy.
• Aligning low level test scripts and trained other team members on best practice, including unit testing for developers on Stakeholder Pensions (SHP) and Construction Industry Scheme (CIS). Gained understanding of SQL.

Bsc (Hons), Applied Consumer Science

Education record