Malcolm Walker Email and Phone Number

Working with Caja to provide support for project management and delivery of workstreams within the Town House Strategy Programme at Kingston University, London

A new business servicing five UK healthcare recruitment agencies

Lead Project management of set up and delivery of an offshore team in Durban, SA including, training, coaching and mentoring the team.Responsible for leading the project team and advising the Board on implementation of GDPR legislation requirements across the business brands and international processors.• Project Manager with Celsus to bring the business into line with the GDPR legislation• Data audit, Data flow map, identify appropriate software and implement• Write and deliver training to the whole business• Data Protection Impact Assessment• Review contractors with overseas processors• Write and maintain the communication plans across the brands• Write processes for the rights of the data holders (right to be forgotten, portability, subjectaccess requests)• Write processes for reporting breaches to ICO• Appoint DPO and hand over to BAUResponsible for leading the project team on behalf of the client delivering outsourced salessupport, recruiting GP's and Practice Nurses for the NHS – delivered• Appointed as Project Manager with Celsus to process map all current "as is" processes andtranspose them to the outsourced offshore teams• Write and delivery all training to the SA teams• Ensure all infrastructure and hardware, including data security, was in place and functioningbefore going live – delivered on time and budget• Top-level stakeholder management at CEO and Board level• Engagement and communication with offshore suppliers• Championed technology, people and process requirements gathering, agreement &transformation• Engagement and communication with the Sales, IT and finance departments of the client

Appointed as project Global Lead responsible for leading teams in Delhi, London, Liverpool,Birmingham and Bristol overhauling the candidate journey processes across three brandsensuring that all NHS Framework Compliance was adhered to.Projects included:• Registration process overhaul to increase the speed of the candidate journey by applying LeanPrinciples. Training, coaching and mentoring all team members• Gaining Voice of the Customer research and customer satisfaction scoring• Implementation of IR35 legislation• Adherence to new NHS Rate Caps and policies• Startup compliance projects for new offices in Melbourne, Australia and Glasgow UK

Responsible for leading teams across five brands within the group, coordinating projectsrelating to candidate attraction, contract bids & tenders, audit readiness, registration andplacement while setting up an off-shore team as back office support in Cape Town.Advising Board Members of 8 different businesses of business strategy and compliance within the healthcare recruitment space.• Project planning and delivery, adopting improved corporate and business compliance standards• Contract Bids and tenders projects• Governance and compliance audit readiness• Back office, offshore support - recruiting, training, coaching and mentoring

Responsible for spearheading successful compliance-led department change & transitioninitiatives• Various change projects leading the business in transition from a family run entity to a corporateenvironment within Capita• Project leadership to drive delivery of a new CRM system and solution (NWC)• Leadership, management and motivation of up to 40 direct reports based across the UK andSouth Africa• Worked collaboratively with business stakeholders, in addition to engaging with end users inTeam24 and the wider Capita Workplace Services Group• Project planning and delivery, adopting improved corporate and business compliance standards• Improved candidate full compliance across the brands delivering four NHS Framework Platinumaudits

Responsible for delivery of candidate attraction, registration and compliance projects for a range ofclients• Appointed as Operations Director dedicated to implementation and delivery of projects to awide range of clients in a new conceptual business• Set up and managed a back-office admin function office in Ahmedabad, India• As a new disruptor business all processes, procedures and training had to be agreed withstakeholders of the Client businesses

Charged with initiating the shared service project which required analysing "as is" processes and implementing across the 7 different agencies purchased by HCL Plc.Shared Services Division who were responsible for all activity common to the other divisions such as online training, practical Basic Life Support Training, Phlebotomy for Occupational Health purposes, and face to face interviews/meetings with locums nationwide.

Included time in Hong Kong and on the Royal Yacht Britannia