Malcolm A Email & Phone Number

Pleasanton, California, Us

• Perform regular system monitoring, ensuring high availability and reliability of all IT systems.• Administer Active Directory services, including user and group management, security permissions, and group policies.• Implement and maintain backup and recovery strategies, conducting regular data backups and verifying their integrity.• Conduct regular vulnerability assessments and implement security patches and updates to mitigate potential risks.• Provide end-user support, troubleshooting hardware and software issues, and resolving technical problems in a timely manner.• Document system configurations, network diagrams, and SOPs to ensure accurate and up-to-date knowledge transfer.• Assisted in planning and implementing IT projects, such as software upgrades and migrations.• Created and maintained technical documentation, user guides, and knowledge base articles.Coordinate cross-functional teams, including developers, analysts, testers, and vendors, ensuring effective communication and collaboration to meet project goals.• Assisted in project planning and coordination activities, including scope definition, resource allocation, and timeline development.• Prepared project documentation, including project plans, status reports, and meeting minutes, ensuring accurate and up-to-date project information.• Monitored project progress, identified risks and issues, and supported project managers in implementing mitigation strategies.• Assisted in the configuration and testing of Meditech modules and system upgrades, ensuring smooth transitions and optimal system performance.• Provided support for Meditech applications, responding to user inquiries, troubleshooting issues, and resolving system-related problems.• Contribute to system upgrades and enhancements, participating in testing activities, providing feedback, and assisting with system validation.

Newark, Nj, Us

• Provide timely support for hardware, software and network-related issues, responding to and solving 40 – 50 tickets weekly. • Automated data backup processes, increasing network security and saving company resources.• Document incident and resolution information in Remedy tracking system.• Create, modify and delete user and object accounts in Active Directory.• Schedule and lead projects with satisfactory completion in a timely manner.• Provided tier- II support and resolved tickets regarding server, desktop, printer, phone and office equipment issues for + 3,100 onsite and remote end users• Responded to inquiries in-person or via email, chat or telephone.• Relocated users to new workstations, including moving and connecting assigned equipment.• Mobile device activations, test pilot clinical equipment, Citrix.• Service and manage clinical equipment such as WOWS, KIOS, Glucometers, Blood/gas machines. Images new PCs via Clonezilla/Microsoft Deployment Toolkit/System Center Configuration Manager in preparation for deployment.

New York, New York, Us

• NYPD DAS Mobility – DOE Server Installation Project lead. • Implement troubleshooting techniques on corrupted systems. • Repair/Installation on Stationed/Portable Computers, and Portable devices, Multi-channel imaging, data recovery. • Configure routers, TCP/IP.• Mass media drive installation, data recovery. • Setup and configure work-group network to shared resources.• SCCM, Operation system integration.• Quality Assurance, Inventory.• Installing components on serves/ configuring servers.• Finalize products for shipping.

Blue Bell, Pennsylvania, Us

IT/Field Computer Technician Unisys Technical Services.50 Broad St. New York, NY, 10005 02/03/2012 – 02/06/2015 Break fix on Dell, HP, Lenovo and 7/11 computers and hardware.• Repair all hardware components on Dell, Lenovo and 7/11 computers.• Customer service relations.• Administrative work with ticketing system and office duties.• Setup new dispatches for new parts for Dell, Lenovo and 7/11 computers.• Mentoring new hires.• Maintaining the ticket tracking software and recording of all call resolutions

• Developed and installed operating systems.• Responsible for the repair and maintenance of printers, monitors, scanners and hardware.• Tested systems to ensure the elimination of bugs or viruses. • Responsible for performing troubleshooting activities prior to the implementation of new systems.• Provided technical telephone support to correct software and hardware problems.• Assembled and installed a wide array of computer systems, workstations, and peripheral hardware.• Responsible for store documentation.• A wide variety of cell phones and tablets repairs and configurations• Repair of MAC, Windows, Mobile devices, Tablets, and other mobile electronics