Malcolm A Email & Phone Number

Pleasanton, California, US

• Perform regular system monitoring, ensuring high availability and reliability of all IT systems.
• Administer Active Directory services, including user and group management, security permissions, and group policies.
• Implement and maintain backup and recovery strategies, conducting regular data backups and verifying their integrity.
• Conduct regular vulnerability assessments and implement security patches and updates to mitigate potential risks.
• Provide end-user support, troubleshooting hardware and software issues, and resolving technical problems in a timely manner.
• Document system configurations, network diagrams, and SOPs to ensure accurate and up-to-date knowledge transfer.

Newark, NJ, US

• Provide timely support for hardware, software and network-related issues, responding to and solving 40 – 50 tickets weekly.
• Automated data backup processes, increasing network security and saving company resources.
• Document incident and resolution information in Remedy tracking system.
• Create, modify and delete user and object accounts in Active Directory.
• Schedule and lead projects with satisfactory completion in a timely manner.
• Provided tier- II support and resolved tickets regarding server, desktop, printer, phone and office equipment issues for + 3,100 onsite and remote end users

New York, New York, US

• NYPD DAS Mobility – DOE Server Installation Project lead.
• Implement troubleshooting techniques on corrupted systems.
• Repair/Installation on Stationed/Portable Computers, and Portable devices, Multi-channel imaging, data recovery.
• Configure routers, TCP/IP.
• Mass media drive installation, data recovery.
• Setup and configure work-group network to shared resources.

Blue Bell, Pennsylvania, US

• IT/Field Computer Technician Unisys Technical Services.50 Broad St. New York, NY, 10005 02/03/2012 – 02/06/2015 Break fix on Dell, HP, Lenovo and 7/11 computers and hardware.
• Repair all hardware components on Dell, Lenovo and 7/11 computers.
• Customer service relations.
• Administrative work with ticketing system and office duties.
• Setup new dispatches for new parts for Dell, Lenovo and 7/11 computers.
• Mentoring new hires.

• Developed and installed operating systems.
• Responsible for the repair and maintenance of printers, monitors, scanners and hardware.
• Tested systems to ensure the elimination of bugs or viruses.
• Responsible for performing troubleshooting activities prior to the implementation of new systems.
• Provided technical telephone support to correct software and hardware problems.
• Assembled and installed a wide array of computer systems, workstations, and peripheral hardware.