Malcolm Barlow Email & Phone Number

Peterborough, United Kingdom

Established a successful product development function within mass market tour operator which has delivered significant commercial and customer satisfaction improvements by turning idea’s into business opportunities that deliver tangible benefits to consumers and add real value to the business.- Consumer and competitor research (desk & field)- Development of product specifications & service level agreements- Implementation and evaluation of full consumer product trials- Bringing lifestyle products to market, managing implementation and delivering increased passenger volume and margin - Negotiation of high value 3rd party brand partnerships- Production and presentation of sales & customer delivery training

Responsible for the development, implementation and customer delivery of a wide range of differentiated products and services, ensuring that they are fully operational and within budget.

Identified training needs, designed, delivered and evaluated training and development solutions in order to maximise the overall effectiveness and profitability of the business.

Mallorca, Mainland Spain, Rhodes

Providing Thomson/ Portland/ Freestyle holidaymakers with an exceptional holiday experince in various overseas resort locations.

Essex

Resposible for cutomer service, sales growth, product placement, day to day operations and staff management in a number of stores across the UK including the first TESCO 'hypermarket' in Pitsea Essex.