Malcolm Desmarchelier Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Following a restructure of the Virgin Australia organization, this role was created to manage the Commercial Partner operations, platforms and technologies supporting Velocity Frequent Flyer's non-air partners that provide services and products to the Velocity membership. During this period, I also managed the Velocity crisis response to COVID-19 as the.

Sydney, Australia

Servicing over 10 million members globally, the Velocity Frequent Flyer program embarked on a digital transformation program in 2017. This role was created to develop the new Technology Operations capability, and to manage the teams, cloud partners and platforms supporting the new digital landscape for Velocity and its members.

Sydney, Australia

This role was created to develop and manage the service management team, to implement ITIL based processes, and to introduce a service management framework for vendors and partners. In addition, I managed the establishment of a platform monitoring capability for Velocity (Splunk); a project management and knowledge base platform (Atlassian); a business.

Sydney, Australia

Pre-sales role developing the Go To Market strategy for the new Ruckus Wireless Public Sector and Education sales team that was completed on time and within budget. The contract ended following the merger of Ruckus with Brocade.

Sydney, Australia

Following a restructure within the NSW Public Sector Senior Executive Service, I took a break. I commenced my Master’s Degree in IT Management, worked on developing my wife’s travel business, deployed to 2 campaign bushfires in Tasmania and Western Australia, qualified as a NSW Rural Fire Service Crew Leader, managed my local CrossFit gym and completed my.

Sydney, Australia

This role was created to be the interface for delivery of Information Technology Directorate (ITD) services to the Department’s customers, to ensure that ITD delivered seamless operations and support services, to establish and implement best practise standards and governance based on ITIL Service Management processes, to reduce incidents through the.

Sydney, Australia

The Digital Education Revolution (DER) program was a Federal Government program to provide every child in Australia with a laptop. In NSW we delivered 268,000 devices with associated infrastructure, wireless networks and software applications. I worked closely with the Schools Program Office, Schools Principals and Regional Support teams to implement a.

Sydney, Australia

I was asked to develop the role of Business Relationship manager with the Schools Portfolio and to establish a forum by which schools could liaise with the Information Technology Directorate (ITD) in a structured manner to address service performance issues and demand management. I established the first Schools Implementation Group (SIG) which had.

Sydney, Australia

Reporting to the CIO, I managed the Business Investment Fund program working closely with customer stakeholders to deliver seven strategic projects joint-funded by Microsoft and Department of Education to innovate and promote IT capabilities across the NSW Education environment.

Sydney, Australia

I was directly accountable for the provision of services under the contract delivering the web services solution for the NSW Department of Education. The role included the management of the core service team, Service Desk, 2nd and 3rd level support teams, Data Centre, Business Analysis, Application Development, Application Services, Server and Network.

Sydney, Australia

Initially I worked as a Business Analyst to develop the web services solution for the NSW Department of Education and then quickly moved into an Integration Manager role. I coordinated between the client and external vendors such as Optus and Microsoft to deliver integrated services.

Sydney, Australia

In this role I led the development of ecommerce websites, this included working with the client as a Business Analyst to understand their business requirements, design a solution, then lead cross functional teams to develop the service.

Perth, Australia

Education record

Education record