Malcolm Desmarchelier Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Following a restructure of the Virgin Australia organization, this role was created to manage the Commercial Partner operations, platforms and technologies supporting Velocity Frequent Flyer's non-air partners that provide services and products to the Velocity membership. During this period, I also managed the Velocity crisis response to COVID-19 as the Velocity lead on the Virgin Australia Crisis Management team.

Sydney, Australia

Servicing over 10 million members globally, the Velocity Frequent Flyer program embarked on a digital transformation program in 2017. This role was created to develop the new Technology Operations capability, and to manage the teams, cloud partners and platforms supporting the new digital landscape for Velocity and its members.

Sydney, Australia

This role was created to develop and manage the service management team, to implement ITIL based processes, and to introduce a service management framework for vendors and partners. In addition, I managed the establishment of a platform monitoring capability for Velocity (Splunk); a project management and knowledge base platform (Atlassian); a business productivity platform (Office 365) and business intelligence platform (PowerBI).

Sydney, Australia

Pre-sales role developing the Go To Market strategy for the new Ruckus Wireless Public Sector and Education sales team that was completed on time and within budget. The contract ended following the merger of Ruckus with Brocade.

Sydney, Australia

Following a restructure within the NSW Public Sector Senior Executive Service, I took a break. I commenced my Master’s Degree in IT Management, worked on developing my wife’s travel business, deployed to 2 campaign bushfires in Tasmania and Western Australia, qualified as a NSW Rural Fire Service Crew Leader, managed my local CrossFit gym and completed my Level 1 Crossfit Coaching qualification.

Sydney, Australia

This role was created to be the interface for delivery of Information Technology Directorate (ITD) services to the Department’s customers, to ensure that ITD delivered seamless operations and support services, to establish and implement best practise standards and governance based on ITIL Service Management processes, to reduce incidents through the monitoring of system performance, to manage all critical Incidents impacting IT services, and to improve efficiency in IT operations through the facilitation of improvements in service operation and transition to improve the overall customer experience across all service portfolios. The role expanded to include management of the Information Security Team and Vendor Operations team with a total of 17 direct reports. During this period I also successfully executed a number of complex and critical projects for the Department.

Sydney, Australia

The Digital Education Revolution (DER) program was a Federal Government program to provide every child in Australia with a laptop. In NSW we delivered 268,000 devices with associated infrastructure, wireless networks and software applications. I worked closely with the Schools Program Office, Schools Principals and Regional Support teams to implement a Business as Usual support model, resolved over 18,000 outstanding incidents and drove initiatives that significantly improved the level of customer satisfaction with the program services. I was formally recognized by the Department for my outstanding contribution to the success of the Digital Education Revolution program.

Sydney, Australia

I was asked to develop the role of Business Relationship manager with the Schools Portfolio and to establish a forum by which schools could liaise with the Information Technology Directorate (ITD) in a structured manner to address service performance issues and demand management. I established the first Schools Implementation Group (SIG) which had representation from the Primary Principals Association, Secondary Principals Council, NSW Teachers Federation, DEC Legal and the Schools Administrative Reference Group. The charter for the group was to review and approve IT projects raised by schools and to review service performance data. This was the first time the Schools portfolio had a consolidated view of the ITD relationship Developed pipeline management processes to coordinate inputs and prioritisation of projects by all SIG members. Identified and prioritised over 40 IT projects with 10 projects including Adobe Connect and Google Apps for Education being approved by SIG and subsequently implemented state wide. Created an Implementation Group model that was replicated into the NSW TAFE domain and was expanded through the development of reference groups to support specific services and technologies

Sydney, Australia

Reporting to the CIO, I managed the Business Investment Fund program working closely with customer stakeholders to deliver seven strategic projects joint-funded by Microsoft and Department of Education to innovate and promote IT capabilities across the NSW Education environment.

Sydney, Australia

I was directly accountable for the provision of services under the contract delivering the web services solution for the NSW Department of Education. The role included the management of the core service team, Service Desk, 2nd and 3rd level support teams, Data Centre, Business Analysis, Application Development, Application Services, Server and Network Infrastructure, Carrier Operations, Disaster Recovery and Business Continuity. The contract was fulfilled with no Service Level breaches from 2004 to 2009, and two 12month contract extensions in 2006 and 2007. This role also included financial management of the program budget and revenue, extensive Client and Account management,Business development, Vendor Management, Applications and Infrastructure Project Management to drive continuous improvement of services and achieve 99.98% of SLA targets across all contracted services.

Sydney, Australia

Initially I worked as a Business Analyst to develop the web services solution for the NSW Department of Education and then quickly moved into an Integration Manager role. I coordinated between the client and external vendors such as Optus and Microsoft to deliver integrated services.

Sydney, Australia

In this role I led the development of ecommerce websites, this included working with the client as a Business Analyst to understand their business requirements, design a solution, then lead cross functional teams to develop the service.

Perth, Australia

Education record

Education record