Malcolm. Gunn work email
- Valid
- Valid
- Valid
- Valid
- Valid
Malcolm. Gunn personal email
Industry recognised subject matter expert who’s presented at IT conferences in the U.K and USA on management information and process implementation being awarded best paper at conference. An IT Service Manager supporting the complex global IT infrastructure, underpinning the business requirements of a major blue chip financial institution. Delivered service availability in the top quartile measured against the Gartner benchmark. This involved reviewing services that were under performing, setting up and running projects to return them to a level of service that was acceptable to the client and maintainable in the future. Working across multiple areas and country boundaries to build virtual teams required high levels of leadership, negotiation, and influencing skills to bring everyone together and ensuring they remained focused on delivering effective solutions. Recent Papers Presented. ITSMF FUSION 17 Capacity Managment an Implemention JourneyITSMFUK Annual Conference “Service Level Metrics” UKCMG Annual Conference “Behind The Spin of Service Metrics” awarded best paper IBDG IT Directors forum “Running internal IT as a Business Does It Work?”USCMG International Conference “Improve Your Service Measures”IBDG IT Directors forum “ITIL Processes in Place, Time to Relax?”ITSMFUSA International “A Guide to Service Level Reporting”UKCMG Annual Conference "process implementation the start not the destination"USCMG International conference "problem management yields service improvement"UKCMG Annual Conference "Process implementation the good the bad and what works"USCMG "IT it's all about people"Specialties: •SC Cleared•ITIL Qualified (Managers Certificate) •Prince 2 Project Management (foundation level)•Strong ability to facilitate resolution of Incidents/problems •Ability to translate technical information into business terms•Service transition•Program management•Process design and implementation
-
Capacity And Performance ManagerBny Mellon | Pershing Aug 2019 - Apr 2021Manchester, United Kingdom -
Capacity And Availability LeadSopra Steria Aug 2013 - Aug 2019Warrington, United KingdomLeading a team of capacity managers and analysts.Reviewed updated and implemented the capacity management process across specific client accounts. building relationships with other ITIL functions, the service management teams, technical teams and directly with the client to ensure we focused on delivering reporting that aligned with the clients critical business needs.Working on major contracts within the central government supply chain..•Identified key contractual agreements•Clarified key reporting requirements•Ensured early engagement with projects to ensure capacity and availability requirements were built into project delivery•Worked with the problem team to build in the cost of outages to help prioritise root cause investigations -
Availability ManagerAtos Jan 2012 - Aug 2013Crewe, United KingdomResponsible for working on multi million pound contracts across various customer accounts within utilities supply chain, major retail suppliers and wholesale food production. Designed built and implemented the service based availability management process across the UK operation, working closely with technical towers, other ITIL process leads and clients to ensure the process and deliverables aligned to the organisations requirements and the clients’ needs.•Built in cost of an outage calculation to help reduce costs and improve margins on accounts•Worked across ITIL functions to build strong clear links•Refocused the teams to put the client requirements ahead of pure technology requirements•Reviewed the processes and fed requirements into the Governments SIAM supply model -
Continuous Service Improvement ManagerBarclays Bank 2009 - Jan 2012Worked organisation wide, investigating the existing processes, infrastructure and service set ups. Identified areas for improvement, built, costed and implemented improvement plans at a tactical and strategic level. • Improved the availability of Pakistan services to 99.5% by improving support model and recovery processes • Reduced the impact of certificate renewal incidents across the organisation to 0.5% by restructuring the end to end process• Reviewed and redesigned the project acceptance criteria and obtained organisation agreement to launch the new process delivering a reduced level of risks raised as new projects went live by 25%• Produce service baseline for the Portugal data centre migration allowing the migration to take place with no service impact -
Availability Manager Emerging Markets And Western EuropeBarclays 2007 - 2009Accountable for building a team of availability analysts focused on improving and maintaining the stability of the infrastructure and applications within Europe, Africa and the Asia. Reporting to and at times challenging the perceptions of the senior managers up to CIO level. • Led the task force that redesigned the support model for the Spanish operation delivering an improved service availability figure of 99.9% • Delivered measurable improvements in service stability bringing services managed into line with the top quartile performance against the Gartner industry benchmark • Built a partnership approach across teams and countries ensuring people thought beyond the original task to add value • Designed and implanted repeatable end to end service review and follow up processes
-
Service Availability Management ConsultantBarclays 2004 - 2007A high profile position with overall responsibility for devising and delivering high availability solutions for the Banks business critical services. Working closely with technical teams, business areas and third party suppliers to ensure that improvements to existing services delivered in line with business drivers and technical limitations.• Delivered contact centre stability program reducing operator down time by 15 minutes per day per operator. • Improved availability in the banks contact centre environment realising a cost savings of £2.5M across an estate of 5 contact centres and a user base in excess of 800• Enhanced the interfaces between Barclays processes and third party suppliers reducing incident recovery time by 30% • Designed and delivered an enhanced contact centre power down process ensuring that powers downs ran in a controlled manner minimising service down time
-
Problem And Change ManagerBarclays 1998 - 2003Responsible for investigating and progressing root cause solutions for high service impacting incidents. Acting as the interface between the technical and business client areas. Ensured changes were delivered on time with a minimum impact on live service• Ensured critical problem records were identified and progressed effectively• Aligned business prioritises with technical resources• Developed and launched new trending techniques to identify hidden dangers allowing proactive solutions to be identified and progressed
-
Early Career HistoryBarclays 1979 - 1998Starting in branch banking moving to work in the Commercial Bank managing a portfolio of Small and Medium Enterprises ensuring that the Bank was seen as a valued business partner. Identifying new clients, putting business plans together showing what the Bank could offer and at what cost. • Increased portfolio value by 20% • Worked with branch staff to build up a network of lead generators• Undertook training of branch staff on business sector products and lead generation
Malcolm. Gunn Skills
Malcolm. Gunn Education Details
-
Cheadle Hulme High School
Frequently Asked Questions about Malcolm. Gunn
What is Malcolm. Gunn's role at the current company?
Malcolm. Gunn's current role is Capacity and Performance Lead.
What is Malcolm. Gunn's email address?
Malcolm. Gunn's email address is mr****@****ail.com
What schools did Malcolm. Gunn attend?
Malcolm. Gunn attended Cheadle Hulme High School.
What are some of Malcolm. Gunn's interests?
Malcolm. Gunn has interest in Civil Rights And Social Action, Human Rights, Poverty Alleviation.
What skills is Malcolm. Gunn known for?
Malcolm. Gunn has skills like Availability Management, Service Transition, It Service Management, Program Management, Cross Functional Team Leadership, Interim Management, Virtual Teams, Process Development, Reporting And Analysis, Process Improvement, Process Management, Major Incident Management.
Not the Malcolm. Gunn you were looking for?
-
4googlemail.com, barclays.com, atos.net, soprasteria.com -
-
Malcolm Gunn
Bristol -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial