• Develop and maintain customer relationships, lead sales efforts, and manage all aspects of field operations, including technicians, field supplies, and inventory• Sell initial and recurring service to residential pool owners via inbound calls • Proactively engage existing customer base through all channels of communication• Provide excellent customer service to existing and new customers• Manage customer work orders, invoicing, and billing • Manage technicians, office staff, service schedules, and vehicle routing • Manage inventory of materials, chemicals, and parts • Train newly hired technicians • Oversee financial aspects of local business including managing a budget and the income statement results• Represent the business in local/community-based marking capacities

• Ensure management and employees’ Full understanding of business needs, tracking progress towards goals, and measuring analytics. • Evaluated and adjusted over 60 routes based on daily needs• monitor drivers to ensure deliveries were made on time and completed. • interviewing delivery drivers• training and development for delivery drivers • review, analyze, and understand daily, weekly, and monthly operational reports to determine the impact of root cause processes on performance metrics and drive continuous improvement• prioritize, manage multiple projects, and adhere to business-critical deadlines• responsible for vehicle registrations and license process

• Pulled and reviewed up to 200+ stops daily • Loaded and unloaded 300+ packages daily • complete pre and post-trip safety inspections, reporting any defects and malfunctions• practice safe and secure loading methods to avoid damaging goods• recognized by providing exceptional customer service • worked closely with dispatchers to deliver requirements, develop solutions and maintain workflow • planned optimal routes to minimize delays and maximize time efficiency

• Provided on-site management of construction projects • Ensuring Compliance with building codes and government regulations• managed construction projects for a general contractor • loading of all building materials according to work orders• delivered and installed products customers order and paid for• Skills used for setup, installation, and construction of products • operated power tools• knowledge of specific building components required for multiple projects and work orders