Malcolm Henzaga 晓天, Msc, Csm Email & Phone Number

California, United States

Remote First, Us

- Managed a team of 5 members from the IT Networking, SaaS Applications, and WorkplaceExperience departments; created strategy for completing each new office deployment project;delegated and assigned Jira tickets to members via SCRUM process- Supervised onsite install and commissioning for 9 domestic office builds and custom event spaces;traveled to New York, Los Angeles, and Bay Area- Coordinated and supported executive offsites and board meetings; Point of Contact for the CEO andCOO Executive Assistants- Communicated audio/visual vendor quotes to the EAs to get approval as well as suggested a courseof action based on experience and pro/con analyses; worked directly with vendors to ensure eventsran smoothly- Developed and maintained relationships with 15+ vendors (Vimeo, Logitech, Google, Zoom, etc.);led meetings to relay Coinbase’s desire to create digital and in-person collaboration spaces thatenable remote, in-person, and hybrid workflow; selected high quality products/services that alignedwith budget and vision

Remote First, Us

- Managed a Builds Team of 5 members; assigned Jira tickets to members related to procuring AVequipment, calendar creation, installation dates, etc.; set deadlines to meet the sprint and FDOB date- Ensured AV equipment, services, and design for the builds stayed within budget; if necessary, madeadjustments to the design and found product substitutes without compromising quality- Oversaw and contributed to the onsite install and commissioning for 10 international and domesticoffice builds and custom event spaces; traveled to London, New York, Los Angeles, and Bay Area- Worked with vendors (Logitech, Vimeo, Miro, etc.) and IT to ensure smooth integration of AVsolutions with other collaboration software; conducted research and a pro/con analysis of newproducts and services for the conference rooms and our remote-first stakeholders- Supported and maintained AV technologies, including event spaces, conference rooms, digitalsignage, etc.; created SOPs for how to operate equipment as well as troubleshooting techniques;shared this document on Confluence for all employees to view- Produced internal live streams for executive and company-wide events such as Crypto 101, SpeakerSeries with Brian Armstrong, and Life at Coinbase events; designed and implemented newproduction standards for remote-first events

Remote First, Us

- Quickly resolved issues with AV hardware and systems in conference rooms and event spaces; MainPoint of Contact for AV related and escalated needs- Produced internal and external company events; operated and maintained AV control room andother event space equipment- Independently commissioned 4 office builds by physically installing and testing all AV equipmentas well as signing off on the AV Install; traveled to Ireland, Philippines, and Japan to install andupgrade all AV equipment; initiated and completed AV setup of the new San Francisco office- Designed production quality standards for live streams, video calls, and other live performances- Created documentation for current AV standards and designs; mentored engineers

San Francisco, California, Us

- Administered all global event project pipelines by assessing incoming requests and taking the leadon projects selecting and designing audio and video related systems- Handled a multi-project work environment managing time and priorities to meet strenuous deadlines- AV Team Lead for Level 4 and 5 events (CEO, Executive board, etc.); team Leader for all of Indiaand APAC regions’ events and support; measured infrastructure and technology performance usingappropriate tools and techniques; reported to management as needed and recommended improvedworkflows to better processes and efficiencies- Established and maintained relationships with all Uber partners, internally and externally (interactedeffectively with Architects, Designers and Trades on system implementation); Team Leader forUber Studios (Podcast, Audio Recording, Video Editing)

San Francisco, California, Us

- Provided daily desktop support and troubleshooting for Mac OS; resolved internal technology support requests in a timely manner demonstrating solid working knowledge of Mac hardware including laptops and desktops- On-boarded and Off-boarded employees; imaged and deployed laptops using Cisco Meraki’s Mobile Device Management (MDM) Systems Manager; conducted hardware inventory and purchased laptops and accessories as needed within budget guidelines- Responsible for the company's Global IT infrastructure utilizing Meraki Switches, Firewall and access points; managed and troubleshoot Global travel for Meraki and network installation (San Francisco, Palo Alto, Seattle, New York, Rio De Janeiro)- Audio/Video knowledge and troubleshooting for conference room technology utilizing Zoom video conferencing; record company “all-hands” meetings and worked with vendors during audio visual installations and assisting them with budgeting and meeting set-up- Wrote and developed documentation and design for the company’s audio visual layout, promoting a world class audio/video conference room

San Francisco, California, Us

− Works closely with the Operations Director and in collaboration with the Nasdaq Broadcast team in New York, to provide technical support for all broadcast equipment including, but not limited to, master control, encoding, transmission, and IT systems related to the On-Air Distribution of Nasdaq Entrepreneurial Center broadcasts− Engaged and supported high profile media in the studio and served as the Center’s primary liaison to all broadcasting needs− Supported and maintained broadcast facility and master control environment, video encoding systems, computer and IT networking systems, inbound and outbound fiber transmission system, and post production environment and transmission systems− Analyzed complex electronic problems and make recommendations for swift corrective action; proactively engaged with necessary third parties to resolve technical issues in an expedited manner− Worked directly with program clients remotely, via phone, at the desktop, and within production facilities/studios; took ownership of client issues and follow them through to resolution− Answered end users’ queries; and other broadcast/production support activities

- Collaborated with cross-functional teams to set up and support company-wide events- Assisted with AV build-outs and maintenance, conference rooms, live streaming, etc.; ensured usershad the best and fastest experience possible

Schiller Park, Il, Us

- Produced exceptional experiences through the daily set-up and operation of large and small-scale audiovisual system. Secured all cables and properly tested all signals. Demonstrated ability to trouble shoot and problem solve all equipment and software issues quickly.- Greeted clients and monitored all event technology services to ensure equipment was working properly delivering flawless execution with a hospitality approach.- Used the equipment sheets to determine the equipment scheduled for set-up and for strike. Break-down equipment at the end of each event and store properly preventing damage to equipment.- Interacted with other staff members and outside vendors for equipment. Completed system entries and paperwork accurately adhering to company policies and procedures.

- Post Production for: The Green Revival of Panjin (Documentary)/ Christopher Bu: Fashion One (Commercial)− Recorded, edited, and mixed dialogue; created and edited sound design, and created musical compositions for commercials, French documentaries and online materials using Pro Tools 10− Set-up audio visual equipment for live shows; troubleshoot, and problem solved all equipment and software issues quickly

Visselhövede, De

- Answered telephones and contacted clients to discuss training events; participated in weekly marketing meetings and attended networking events to build clientele- Prepared presentations for clients; edited content from Chinese and German to English- Set-up audio visual equipment for live shows; trouble shoot, and problem solved all equipment and software issues quickly- Attended networking events and assisted in the search for new clients; using audio and visual skills, prepared presentations for clients; edited and updated content from Chinese and German to English- Answered incoming calls, met with clients to understand location needs; secured locations for events and finalized event schedules building client relationships

Westlake Village, Ca, Us

- Educated first-time clients about classes for music lessons; provided tour of classrooms and scheduled clients up for lessons; set-up studio for musical band rehearsals- Participated in monthly strategy meetings; instrumental in developing marketing strategies to increase music instruction enrollments; scheduled weekly teacher jam sessions to create interest in the musical classes; increased overall enrollment by 20 percent- Greeted customer and assisted with retails sales; provided product information to customers and assisted in locating music equipment providing a friendly customer service experience increasing repeat business

Emeryville, Ca, Us

- Set-up audio visual equipment for live shows every other month; trouble shoot, and problem solved all equipment and software issues quickly- Assisted with the summer camp program; taught music production and sound design to students using Logic Pro 9 and Pro Tools 10

Masters Of Science, Blockchain & Digital Currency

Bachelor Of Applied Science (Basc), Sound Arts